Service Manager

Job Description

Job Description

Description:

Job Type: Full-Time
Location: 1520 9th Ave SW, Forest Lake, MN 55025

Salary Range: $70,000-$80,000

Position Summary

Jusczak Repair is seeking a reliable and detail-oriented Service Manager to service the connection between customers and the shop, responsible for accurately capturing repair needs, coordinating with technicians, and ensuring a smooth workflow from check-in to completion.

The ideal candidate understands the trucking industry, communicates clearly, and can keep jobs organized in a fast-paced environment.

Key Responsibilities

· Greet customers and drivers professionally in person and over the phone 

· Open and manage repair orders (ROs) with accurate customer and vehicle information

· Clearly document customer concerns and relay them to technicians 

· Provide estimates for repairs, parts, and labor 

· Communicate repair status updates to customers throughout the process 

· Coordinate workflow between technicians, parts department, and management 

· Review completed work orders for accuracy and completeness 

· Process invoices and handle billing/payment transactions 

· Maintain organized records of service history and documentation 

· Assist with scheduling jobs and managing shop capacity 

· Handle warranty claims and vendor communication when needed 

Qualifications

· Knowledge of heavy-duty trucks, trailers, and diesel repair

· Strong communication and customer service skills 

· Ability to multitask and stay organized in a busy shop environment 

· Basic computer skills (shop management software experience is preferred) 

· Ability to read and understand repair orders, parts, and labor breakdowns 

· High school diploma or equivalent 

Preferred Skills

· Experience with fleet accounts and commercial customers 

· Familiarity with estimating software and parts lookup systems 

· Understanding of DOT inspections and compliance

Work Environment

· Works directly with shop operations manager to effectively streamline shop operations

· Participates and seeks out industry focused continued education

· Supports operations in company subsidiaries, as needed

· Frequent interaction with drivers, technicians, office staff, and vendors 

· Combination of office and shop floor exposure 

Compensation & Benefits

· Competitive salary (based on experience) 

· 401(k) with 3% employer match (traditional & Roth options)

· Health insurance (50% employer paid premiums)

· HSA 

· Dental, Vision, and Life ($25,000) insurance (100% employer paid premiums)

· PTO / Paid holidays 

· Opportunities for growth and leadership development within the company 

Why Work With Us

We are a growing truck and trailer repair shop focused on quality work, strong customer relationships, and keeping fleets moving. We value team members who take ownership, communicate well, and contribute to a positive shop culture.

Requirements: