Supply Chain Customer Service Supervisor

Supply Chain Customer Service Supervisor

Catalent's Philadelphia site is a dynamic facility focused on advanced clinical supply services, supporting the development and delivery of innovative therapies. The site offers integrated solutions for clinical trial materials, including packaging, labeling, storage, and distribution, all within a state-of-the-art environment designed for efficiency and quality. With a strong emphasis on collaboration and precision, the Philadelphia location plays a key role in helping bring life-changing treatments to patients worldwide. This is an exciting place to work for those who value innovation, teamwork, and contributing to meaningful advancements in healthcare.

Position Summary

We have an opportunity for a Supply Chain Customer Service Supervisor to join our team. This role is responsible for executing and supporting the Philadelphia supply chain teams in delivering customer service excellence. You will work with clients, vendors, and operations at both local and global levels. This position offers the chance to make a meaningful impact in a fast-paced and collaborative environment.

Shift: Monday - Friday, 8:00am to 5:00pm Location: Philadelphia, PA 100% Onsite

The Role

• Supervise the daily activities of Distribution Project Coordinators focused on providing excellent service aligned with Catalent's patient-first culture
• Review and approve staffing schedules to ensure adequate coverage for demand
• Assess training needs of team members, oversee training development, and monitor performance metrics
• Identify and implement process improvements across the Pre-Distribution Department and other areas as needed
• Act as an escalation point for complex client issues, shipment concerns, and internal questions
• Support client satisfaction by resolving issues promptly and professionally
• Coach team members on effective client communication and issue resolution
• All other duties as assigned

The Candidate

Minimum Requirements

• Bachelor's degree in Supply Chain, Business, Life Sciences, or a related field
• Minimum of 4 years of relevant experience in customer relations, supply chain, clinical supply, logistics, or a regulated Good Manufacturing Practice environment; pharmaceutical industry experience preferred
• Prior supervisory or team lead experience
• Occasionally lifting 0-15 pounds
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience

Preferred Skills & Background

• Experience supporting Corrective and Preventive Actions, investigations, non-conformances, customer complaints, or manufacturing quality-related processes

Why You Should Join Catalent

• Defined career path with annual performance reviews and feedback process
• Diverse and inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• Competitive paid time off plus 8 paid holidays
• Community engagement and green initiatives
• Medical, dental, and vision benefits effective day one of employment
• Tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

Personal initiative. Dynamic pace. Meaningful work.