Dispatcher - HVAC Technicians

Dispatcher - HVAC Technicians

UGI Heating, Cooling & Plumbing has served homeowners in Pennsylvania for over a century. Our team of talented, experienced and continuously trained technicians specialize in residential HVAC services. UGI was acquired by HomeServe in 2020. HomeServe, a certified Great Place to Work, values honesty, respect, collaboration, innovation and delivering exceptional customer service, all while working in a fun and friendly environment.

The primary role of the Dispatcher is to schedule and route technicians based on skill levels, job requirements, and availability by service territory.

The hourly pay range for this role is $18-$23/hour and comes with an impressive full suite of benefits, listed below.

Responsibilities:

• Notify customers when parts arrive and coordinate the logistics to install parts.
• Utilize system software to communicate to Customer Service Representatives of scheduling capabilities.
• Assist Service Technicians, Supervisors, Managers and Customer Service Representatives daily.
• Manage technician's workload to achieve compliance goals.
• Communicate any service concern /issues.
• Responsible for creating work orders, dispatching technicians, and communicating with customers.
• Must remain agile and ready to handle sudden route changes or delivery issues.

Requirements:

• Dispatch experience
• Excellent organization skills
• Excellent communication skills
• Quick thinker
• Problem solver
• Able to work in a fast pace environment
• Enjoy providing exceptional customer service
• Flexibility to work overtime
• Strong written and verbal communication skills, with in depth knowledge of Word, Excel, Outlook, and Windows
• High school diploma or equivalent
• Familiarity with the operation of HVAC Systems a plus. IE: Wennsoft / Click
• Ability to work in the Exton office 5 days a week

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team-oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Paid time off
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

HomeServe USA is an equal opportunity employer.