Ambassador Oakley Taproom

Join MadTree Taproom as an Ambassador

Be the face of MadTree and the first impression for every guest who walks through our doors. As our Taproom Ambassador, you'll create memorable experiences, share your passion for craft beer and great food, and help build the welcoming community atmosphere that makes MadTree special. If you're someone who lights up when connecting with people, thrives in a dynamic environment, and takes pride in making someone's day better, this is your role.

Total Rewards & Benefits:

Transparent compensation $15.00 401(k) save for what's next and help build your future FREE mental health support 8 in-person/video sessions + unlimited text-based therapy Paid volunteer time annually + company-wide Community Impact Day Enjoy what we create Team member discounts plus regular gift cards for MadTree food, beverages, and merch Continued growth Cross-training opportunities across hospitality operations Nature-inspired workspaces Designed to connect people to nature and each other Face-to-face humanity Real human connection, not screen isolation A team that gives a f*ck People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that's rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

About Alcove OTR

Alcove - OTR is the first evolution of the MadTree hospitality experience; a space intentionally designed to connect people to nature and each other in the heart of Cincinnati's historic Over-the-Rhine neighborhood.

Located in one of Cincinnati's most historic and storied German beer halls, Alcove - OTR lives inside a building that was beautifully restored in 2022 and thoughtfully reimagined for a new generation of gathering and hospitality. The LEED-certified space blends approachable dining with warm hospitality, thoughtful design, and a nature-inspired atmosphere that feels both elevated and inviting. Complete with more than 2,500 live plants, stunning living walls, patio space, and our signature greenhouse bar, the space blurs the lines between indoors and outdoors while creating a nook of nature in the middle of the city.

As the foundation of the Alcove concept, the space carries forward our commitment to crafted food and beverage offerings, immersive hospitality, and experiences that feel memorable without feeling pretentious. Alcove - OTR is a living expression of who we are as a company and the experiences we aspire to create every single day.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.

POSITION SUMMARY:

As the Taproom Ambassador you will be a source of knowledge on all things MadTree. Helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom. Whether a guest needs directing to the Private Event they are attending or a complimentary table reservation they are a part of, how to order food from our Kitchen, or selecting and purchasing pre-package beverages to take home or colorful merchandise options in our retail space, you will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of Connect, Grow, and Give a F*ck.

LOCATION: Oakley

STATUS: Part-Time

REPORTS TO: FOH Manager

SHIFTS: Must have availability matching status type. Availability can include a mix of weekday, weekends, days, and nights.

COMPENSATION RANGE: $15.00

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by Leadership.

Skills that will help you succeed in this role:

• Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back