Customer Care Specialist - Great Benefits - Remote

Who We Are

Helping families protect their future is at the heart of what we do. Our team brings together people who value meaningful work, professional growth, and the flexibility to build a rewarding career. We support that growth through practical training, personalized mentorship, and modern tools that help our team stay connected. Collaboration, integrity, and initiative guide how we work with clients and with one another. For more than six decades, our organization has served unions, associations, and working families throughout North America through supplemental benefits and permanent insurance coverage. As our team expands, we’re seeking individuals who enjoy helping others and want to grow alongside us. About the Opportunity You’ll be a trusted contact for clients, helping them understand available coverage, answering questions, and guiding them through important benefit decisions. By making information clear and accessible, you’ll help families feel informed and supported while building lasting professional relationships. How You’ll Contribute Develop strong client relationships through attentive service and regular follow-up

Assist with questions about benefit options, policy updates, and the claims process

Explain coverage information clearly and accurately

Support a smooth onboarding experience for new clients

Coordinate with leadership to identify ways to improve client service

Strengthen your skills through ongoing training, coaching, and leadership development

What You Bring Strong communication skills and the ability to connect with different people

A patient, approachable, and service-focused attitude

Confidence using digital tools and working in a remote environment

Good organization, initiative, and follow-through

A willingness to learn and pursue professional growth

Customer service, sales, or insurance experience is welcome, but not required

Legal eligibility to work in the United States or Canada

What We Provide A fully remote work environment

Weekly pay with performance-based monthly bonus opportunities

Comprehensive training and individual mentorship

Opportunities to advance into leadership

A collaborative team that supports your development

Meaningful work helping families understand and access financial protection

Bring your motivation, communication skills, and willingness to learn—we’ll help you build the knowledge and confidence to move forward.