UX Content Designer x 2

UX Content Designer x 2 – Contract – hybrid to HQ (Vienna, VA) – $45.00 - $ 47.19/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a UX Content Designer x 2 in hybrid to HQ (Vienna, VA).

ROLE DESCRIPTION

• Design, write, edit, test, and improve content that makes our products easier to use and helps our members achieve their goals across their respective journeys. This includes product flows, interface language, emails, push notifications, education materials, product names, navigational nomenclature, terminology, taxonomies and other content across Our client products and experiences.

• Develop and manage an effective content strategy throughout the product development process and influence strategic decisions across and within products to improve overall experience and ensure messaging consistency and performance that accounts for multiple specific member and business contexts.

• Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points

• Utilize storytelling and narrative skills to improve user experience in alignment with the Our client brand’s tone and voice

• Create and manage content guidelines, principles, and best practices for things like voice and tone, headers, CTA buttons, formatting, and emojis

• Identify opportunities to define and establish conventions for messaging

• Inventory and audit existing content to identify gaps and opportunities to improve the customer experience and business performance.

• Collaborate and build strong relationships with key partners across disciplines like product, design, research, customer experience, legal, engineering, marketing comms, and product marketing

• Advocate for content best practices within the UX Design team

• Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing copy

• Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact

• Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines

SKILLS & REQUIREMENTS

• 5+ years UX writing / UX content design / content strategy

• Strong experience writing digital product/interface content, especially web and mobile

• Experience with user-centered design and UX processes

• Strong content strategy, not just copywriting

• Experience creating things like CTAs, navigation, product flows, terminology, taxonomy, notifications and UX messaging

• Strong writing, editing and storytelling

• Experience developing or working with voice & tone/content guidelines

• Ability to audit existing UX content and recommend improvements

• Experience partnering closely with UX/UI Design, Product, Research and Engineering

• Strong stakeholder communication and ability to explain/defend content decisions to non-designers

• Understanding of web/mobile/application design

• Working knowledge of HTML/CSS/JavaScript and modern web development concepts

• Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience

• 5+ years of UX Content Design, UX writing, or Content Strategy experience

• Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

• Ability to lead, guide and mentor others

• Ability to articulate design concepts to a broad audience, including non-designers

• Advanced communication skills both verbal and visual

• Advanced detail and organizational skills

• Ability to apply analytical, creative, visual, and critical thinking

• Advanced knowledge of effective writing and editing

• Experience of user centered design processes and best practices

• Working knowledge of modern development standards, techniques and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)

• Working knowledge of web, mobile and application design

• Working knowledge of best practices for web and mobile-based content, tools, and forms

• Desired - Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience

• Desired - Knowledge of financial services industry and products

• Desired - Human Factors Institute Certified Analyst

Benefits/Other Compensation

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text View phone number on click.appcast.io.

Drug testing may be required; please contact a recruiter for more information.