Busser

Company Background Mr. Hospitality is a fully integrated hospitality management group that conceptualizes, owns and operates restaurants and nightlife destinations. With 20 years of combined experience in the food and beverage industry, Mr. Hospitality has brought dining, art, fashion and entertainment to a new level of sophistication by fully understanding the U.S market. Job Summary The Busser position is a central and vital part of the service. Bussers are aimed to support other team members by acting proactively before, during and after service. Tasks include, but are not limited to, cleaning and resetting tables, ensuring the availability of flatware and plates, and bringing guest needs to the attention of the server. This position will also restock necessary items, such as napkins and straws, and may assist with washing dishes. The successful candidate should be efficient, attentive, and have strong customer service skills. Responsibilities A Busser is a part of the team that prepares the dining room for customers before and during service by cleaning and resetting tables; setting decorations, condiments, candles, napkins, service plates, and utensils. Always ensuring the floor is free of debris and all seats are wiped before guests’ arrival. Maintains menu presentation by keeping all menus clean; replacing damaged or soiled pages. Maintains table setting by removing dirty flatware, debris, etc. as courses are completed; replenishing utensils; refilling water glasses; whipping tables during service and in general attending to the needs and wellbeing of all guests. Supports server team by setting up and replenishing condiment stands, trash container liners, and bus station. Closes dining areas by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables from the facility. Updates job knowledge by participating in staff training opportunities. Protects establishment and patrons by strictly adhering to sanitation and safety policies at all times. Ensures that all sanitation and cleaning protocols are followed while cleaning and resetting tables. Participates in ongoing training and betterment including, but not limited to, food and beverage knowledge as well as service points and steps in service. Provides excellent customer service by proactively anticipating customers’ needs. Interacts with guests to ensure their needs and expectations are met, but never interferes with the guest experience. Responds effectively to guest inquiries and follows procedure if a guest has issues by alerting either server or manager. Understands the importance of guest satisfaction and focuses on continuous improvement. Requirements 2+ years work experience as a Busser or Food Runner. A successful Busser is an outgoing people person with the urge to provide a great customer experience. Must be able to communicate clearly in English and Spanish preferably. Should always be customer focused and go above and beyond in the attempt to support a great dining experience. Must be a supportive team player and display positive team spirit. Flexibility to work different shifts including weekends, evenings and holidays. Must possess a deep understanding of hygiene and food safety rules in accordance with Mr. Hospitality Standard procedures. Ability to multitask, remain calm and professional in a fast‑paced and oftentimes noisy environment. Strong problem solving, communication, and interpersonal skills are required. Must act observant and thorough and be responsible, and punctual at all times. Ability to meet physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods; must have the physical ability and stamina to carry heavy trays and stand for long hours. Personal Appearance Must abide by the brand standards pertaining to uniform requirements. All employees must maintain good personal hygiene. Fingernails must be cut and clean. Personal appearance must be suitable for work at all times. Must be clean‑shaven at all times. Slip‑resistant black shoes. Maintain personal health and sanitation standards (wash hands when using restroom). Personal Attributes Be honest, trustworthy, and respectful. Possess cultural awareness and sensitivity. Be flexible in regard to schedule. Demonstrate sound work ethics. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. Environmental Conditions Use of chemicals and electrical equipment. Ability to tolerate varying conditions of noise level, temperature, illumination and air quality. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat (non‑weather). The noise level in the work environment is usually loud. Normal sense of smell, touch, and sound. Equal Employment Opportunity Mr. Hospitality Group LLC, 1111 SW 1 Ave LLC d/b/a Marion and Lafayette, and 550 Washington Ave LLC d/b/a Queen Miami provides equal employment opportunities to qualified individuals with disabilities, which includes providing reasonable accommodations as required by law. If you are in need of a reasonable accommodation, please notify management. Acceptance Statement I HAVE READ AND UNDERSTAND THE JOB DESCRIPTION AS STATED ABOVE AND ACCEPT THAT ANY OF THE TASKS MAY BE MODIFIED OR CHANGED. I ACCEPT RESPONSIBILITY FOR KNOWING THE MODIFICATIONS AND / OR CHANGES IN THIS JOB DESCRIPTION. I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THIS JOB AS LISTED ABOVE, WITH OR WITHOUT REASONABLE ACCOMMODATION. THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE, OTHER THAN AN “AT WILL” EMPLOYMENT RELATIONSHIP. #J-18808-Ljbffr