IT Support Specialist

Job Description

Job Description

Description:

The IT Support Specialist provides high-quality technical support across the organization, ensuring the reliability and efficiency of desktop systems, software applications, and network resources. This role serves as the primary administrator and support contact for Microsoft SharePoint Online, including site management, permissions, document libraries, and workflow support. The ideal candidate will have strong customer service orientation, troubleshooting abilities, and a demonstrated ability to manage SharePoint environments. A current Microsoft SharePoint Certification is required. This position requires candidates to be physically located and authorized to work in the United States at the time of hire.

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Requirements

Join Our Team as a Full-Time IT Support Specialist!

Are you tech-savvy, solution-oriented, and passionate about helping others? We’re looking for a skilled IT Support Specialist to join our team full-time and provide exceptional support to our employees and clients. If you’re ready to make an impact by solving tech challenges and ensuring smooth operations, this is the role for you!

What You'll Do:

• Provide Technical Support : Provide responsive Tier I and Tier II technical support across hardware, software, networks, and mobile devices, including helpdesk support, Microsoft 365 and Windows systems assistance, and user account, equipment, and access setup for staff.
• SharePoint Administration: Serve as the primary administrator for SharePoint Online, managing sites, content, permissions, and workflows while partnering with departments to build efficient solutions and ensure governance, security, and version-control standards are maintained.
• Systems Administration Support: Assist with Microsoft 365 and related systems administration, support security and compliance protocols, maintain network devices and equipment, and manage IT inventory, assets, and software licensing.
• Training & Documentation: Provide end-user training for SharePoint and Microsoft 365, develop clear documentation and SOPs, and support IT-related onboarding and system training.
• Document & Report: Track issues, resolutions, and improvements in our internal systems for efficiency and future reference.

What We’re Looking For:

• Technical Expertise : Proficiency in troubleshooting hardware and software, experience with operating systems (Windows, macOS, Linux), and networking protocols.
• Strong Communication Skills : Ability to explain technical issues in simple terms to non-technical users and ensure clear communication.
• Problem-Solving Mindset : You enjoy identifying and solving problems, providing timely and effective solutions.
• Customer-Focused : A service-oriented attitude with a genuine desire to help users and improve their tech experience.
• Experience: Previous experience in IT support or a similar role is highly preferred.

Work Hours & Benefits:

• Hours : Full-time, Monday to Friday, 8 AM - 5 PM with some flexibility.
• Benefits : Comprehensive health, dental, and vision insurance, 401(k) plan, generous paid time off, and paid holidays.
• Compensation : Competitive salary based on experience.

Why Join Us?

• Impactful Role : Play a crucial part in maintaining the efficiency and security of our organization’s IT systems.
• Innovative Environment : Work with a team that values your technical skills and innovative problem-solving abilities.
• Career Growth : Opportunities for continuous learning, certifications, and career advancement in the IT field.

If you're ready to be the go-to tech problem solver and ensure smooth IT operations, we want to hear from you! Apply today and help us keep things running seamlessly!