Hotel Front Desk Manager / Guest Services Manager

Guest Service ManagerAre you a hospitality professional with a passion for providing exceptional guest experiences? Do you possess strong leadership and communication skills? We're seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests.We Offer:Team Culture: We work as a team and take pride in supporting each other every dayTraining and Growth: We provide on-the-job training and support career growth within the companyEmployee Recognition: We celebrate achievements and recognize the hard work of our team membersBenefits Available:11 paid holidays per year, paid vacation, sick, bereavement, & jury dutyAffordable health, dental, & vision plans for you and your familyLow-cost accident, critical illness, & hospital coverageShort- & long-term disability coverage paid by RMCLife / AD&D insurance company provided with additional optional coverage for your familyTuition reimbursement for college credits or professional certificationFlexible spending plans options401(k) retirement plans with company contributionTravel with hotel room discountsTeammate referral bonusesPaid time off to volunteer in your communityEmployee Assistance Program with mental health resourcesWhat You'll Do:Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.Lead and train the guest service team to provide exceptional customer service and support.Handle guest inquiries, requests, and complaints in a timely and professional manner.Monitor guest satisfaction and implement improvements to enhance the overall experience.Collaborate with other departments to ensure smooth operations and address any guest issues.Prepare reports on guest feedback and service performance for management review.Ensure compliance with hotel policies and procedures, including safety and security measures.We're Looking For:Previous experience as a Guest Service Manager or in a similar role is required.Strong leadership and interpersonal skills, with the ability to motivate a diverse team.Excellent communication skills and a commitment to guest satisfaction.Proficiency in hotel management software and front desk operations.Ability to work flexible hours, including evenings, weekends, and holidays.A passion for hospitality and a desire to create memorable experiences for guests.Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing.