Sales BDC Coordinator

Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn't just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you're ready to thrive in an environment where your professional and personal goals are supported, submit your application and join the Paul Miller Honda Team today!

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability

Responsibilities

• Must be available to work nights and Saturday's.
• Able to work cohesively in a team environment while also striving individually.
• Utilize strong communication skills to answer customer internet inquiries by both email and phone.
• Handle all incoming and outgoing phone calls and emails.
• Handle our customer contacts through e-leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Schedule sales/service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up in a manner that results in the customer visiting the dealership.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Interacting with customers as well as members of all dealership departments.

• At least one year of BDC experience
• HS/GED Diploma
• Possess qualities to be a motivated, self- starter, and success driven individual to reach both individual and collective goals
• Multi-Lingual or Spanish speaking a plus
• Able to follow directions and be receptive to feedback
• Ability to work in a fast-paced environment
• Willingness to learn new skills and take on additional responsibilities
• Strong work ethic
• Dedicated to providing exceptional customer service
• Valid Driver's License
• Clear driving record
• Must be willing to submit to a drug screening & background check

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will employee. I have the right to terminate my employment at any time and for any reason, and the dealership has a similar right.