General Manager

Associate Restaurant ManagerReports to: Restaurant General Manager Directly Supervises: AGMs / Shift Managers / Team MembersThe Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:Driving excellence in customer serviceMaintaining company standards in product and facility specificationsSupervising food handling procedures and operational processesExercising basic, shift-to-shift financial control to meet the restaurant profit margin targetsIn addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant. The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.Principle AccountabilitiesCustomer Satisfaction/Product QualityMaintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.Tracks, analyzes and resolves sources of customer complaints.Ensure that food safety standards are met.FinancialDevelops and drives restaurant annual operating plan.Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.Develops store CAPEX requests and is the principle interface with all vendors.OperationsEnsures that facilities and equipment are maintained to Company standards.Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standardsEstablishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.Oversees development and revision of weekly management and crew schedules.Human ResourcesDirects all restaurant level HR activity including:Personal accountability for crew hiring decisionsLearning Zone planning and executionPerformance managementCompensationEmployee relations issues up to and including terminationProvides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.Develops and monitors staffing plans and directs crew sourcing activities.Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.Success MeasuresAchievement of restaurant annual operating plan Margin improvement over previous year sales growth Weekly/Period restaurant performance in sales, labor, and COGS PRC results and DISSAT scores Learning Zone certification levels, crew turnover and staffing levelsKnowledge and Skill RequirementsDelivers Excellence in Customer Service Team Leadership Business Savvy Team Development Restaurant Operations Educational Attainment/Experience RequirementsPay and BenefitsAssociate Restaurant Manager Wage rate - $18.00 to $22.00 PTO - Associate Restaurant Managers will begin accruing PTO at a rate of 4.0 hours per pay period (13 days per year). After five (5) years of continuous service, PTO will be accrued at a rate of 5.54 hours per pay period (18 days per year). Eligible for medical, dental and health insurance Short-term and Long-term disability is provided after 90 days of employment Eligible for period bonus if store achieves desired goals Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).