Executive Tech Support Specialist

Responsibilities Join a fast‑paced IT team as a Senior IT and Executive Support Specialist, where self‑direction and ownership are critical to success. In this highly visible, onsite role you will act as a trusted technology partner, delivering advanced support to employees and executive leadership while independently identifying needs, filling gaps, and driving outcomes without waiting for direction. Deliver advanced support for PCs, Macs, mobile devices, and enterprise software. Provide high‑touch, white‑glove support for executives across office, home, and event settings. Lead technical execution for live meetings, town halls, and high‑visibility events. Operate and independently manage Tech Bar walk‑up support with a focus on exceptional service. Proactively monitor conference rooms and AV environments; resolve issues before impact. Manage competing priorities, projects, and tickets with minimal oversight. Create and maintain documentation to improve team consistency and efficiency. Collaborate cross‑functionally on hardware, asset lifecycle, and operational needs. Mentor team members and elevate overall service delivery standards. Requirements Associate’s or Bachelor’s degree in IT, Computer Science, or 3+ years of hands‑on experience in desktop support and network troubleshooting (PC & Mac). Highly self‑motivated, resourceful professional who thrives in dynamic environments and takes initiative to drive work forward independently. Proven ability to take full ownership of tasks and issues, from identification through completion, without reliance on direction. Strong troubleshooting skills across hardware, software, mobile devices, and networks. Experience supporting AV environments, conference rooms, and virtual meeting platforms (Microsoft 365, Zoom, etc.). Excellent communication skills, with the ability to clearly translate technical concepts for non‑technical users, including executives. Confidence and professionalism to lead or support high‑visibility meetings, including speaking in group settings when needed. Demonstrated ability to prioritize effectively, adapt quickly, and remain composed under pressure. Strong judgment in decision‑making, including knowing when to resolve independently vs. escalating. Commitment to delivering a high‑quality, in‑person customer experience with discretion and professionalism. Preferred Qualifications Certifications such as A+, Network+, or Microsoft certifications. Experience with AV technologies such as Biamp, Crestron, and Zoom Rooms. Compensation The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. Benefits We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr Kforce Inc