On-Call Client Support Associate

Job Description

Job Description

Why work at First Step Communities?

Joining the team at First Step Communities offers more benefits beyond just a job. It's a career that offers a chance to:

Make a Tangible Difference: Tackle the critical issue of homelessness in the community. By joining our team, you will directly contribute to positive change in our clients’ lives and see the impact of your efforts firsthand.

Purpose and Connection: Sharing your skills and passions with a cause you care about is incredibly rewarding. You'll connect with like-minded individuals and discover a sense of purpose beyond your daily routine.

Expand Your Network: Our community is filled with a vibrant network of passionate individuals and partner organizations. By joining our team you'll expand your client focused networks, opening doors to new opportunities and collaborations.

Make Your Community Stronger: Local non-profits are the backbone of strong communities. By joining ours, you’ll contribute to building a more vibrant, inclusive, and resilient place for everyone to thrive.

Joining our team is an investment in yourself, your community, and a cause you believe in. Take the “First Step” and discover the potential of making a difference in our community by starting a career at First Step Communities.

Job Title: Client Support Associate (CSA)

Reports To: Program Manager

FLSA Status: Non-Exempt 

Location: Varied

Work Status: On-Call

On-Call Requirement:  

This position is an on-call, as-needed role with no guarantee of minimum or regular hours. Employees are contacted to work shifts based on staffing needs, employee absences, emergencies, increased shelter occupancy, or other operational requirements. Availability to accept assigned shifts, including evenings, overnights, weekends, and holidays, is preferred.

Summary: Working as part of a team, CSAs will monitor and direct the clients to all areas of the program site. CSAs are responsible for keeping safety watch, completing basic cleaning and maintenance tasks, working on any assigned projects, and performing conflict resolution should issues arise. CSAs are to build a rapport and trust with clients in hopes to get them the resources and services they need in hope to end their cycle of homelessness!

Essential Duties and Responsibilities: Specific duties may vary based on location and shift. Other duties may be assigned.

• Monitor and facilitate the transition of guests/clients from the intake areas to 
  shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas. 
  
• Maintain sustained concentration and mental focus sufficient to perform essential job 
  functions accurately and safely. 
  
• Exercise sound judgment and decision-making in time-sensitive or high-stress 
  situations. 
  
• Regulate emotions and maintain professional composure when interacting with clients, 
  coworkers, or the public. 
  
• Process and analyze information, prioritize tasks, and adapt to changing 
  circumstances. 
  
• Ensure all clients and visitors are checking in and out of the facility 
  
• Keep a safety watch day and night (per assigned shift) and lead conflict resolution 
  should issues requiring intervention arise. 
  
• Assist guests/clients when needed. 
  
• Escalate any observed or suspected abuse and/or neglect of children, disabled 
  individuals, dependent adults, and elder/senior citizens to Management’s attention. 
  
• Help clients access stored possessions (if any) and process their exit from the facility 
  as required. 
  
• Distribute and serve meals to the clients. 
  
• Receive, process, distribute, and store donation items received from the public to 
  support the clients in the program. 
  
• Disinfect and clean assigned shelter beds/cabins while facilitating the movement of 
  client belongings from one location to another. 
  
• Perform facility cleaning and maintenance, including facility cleanup. 
  
• Write clear and legible daily activity logs and incident reports. Regular, predictable attendance is required. 
  
• Ability to get along and work effectively with others. 
  
• Ability to work outdoors in varying weather conditions.  
  
• Perform other tasks as necessary as assigned or requested by the Site Supervisor 
  and/or Program Director.

Supervisory Responsibilities : This job has no supervisory duties.

Job Type : Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shifts can vary
  
• Locations can vary based on assignment
• Holidays
• Weekends as needed

License/Certification:

• Driver's License or Government ID (Required)

Work Location : In person