3DX Support Engineer

Job#: 3037280 Job Description 3DX Support Engineer Location DEARBORN, Michigan (Onsite) Role Overview The 3DEXPERIENCE Level 3 (L3) Support Engineer is a technical position responsible for providing advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role serves as the critical bridge between core development, platform administration, and operations teams, with primary ownership of maintaining, debugging, and optimizing custom code and platform configurations. The ideal candidate brings a developer's mindset to production stability, combining technical expertise with disciplined root cause analysis to ensure platform reliability, performance, and scalability. Key Responsibilities Serve as the highest technical escalation point for the 3DEXPERIENCE platform, resolving critical production incidents that cannot be addressed by Level 1 and Level 2 support teams. Debug, patch, and enhance custom‑developed components, including JPOs (Java Program Objects), MQL scripts, Python utilities, Triggers, and EKL rules and checks. Maintain and troubleshoot platform configurations, including Type/Attribute/Relationship modeling, Lifecycle and State definitions, Access Control Lists (ACLs), Trigger configurations, and UWA/Native Widgets. Conduct deep‑dive investigations into recurring failures, system bottlenecks, and data integrity issues to deliver permanent corrective actions. Analyze application server logs, database execution plans, and client‑side traces to identify and remediate performance degradation. Interface directly with the software vendor by raising and managing service requests for confirmed product defects. Support deployment of hot fixes, fix packs, and function releases, contributing to impact analysis and regression validation. Maintain a structured knowledge base of known issues, validated workarounds, and operational run books. Required Qualifications Education: Master’s Degree. Technical Skills: JavaApp, My SQL/MariaDB, Ansible, GitHub. Benefits Overview Everforth Apex offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, an employee stock purchase program, a 401(k) plan with a company match, a health savings account, an employee assistance program, and a range of professional development opportunities. Equal Opportunity Employer Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. ADA Accommodations If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered. #J-18808-Ljbffr Apex Systems