Sr. Manager, Account Operations

UCT is looking for a talented Sr. Manager, Account Operations to join us in Phoenix, AZ . The Account Management leader will maintain a keen understanding of the semiconductors and Oil & Gas industries and value chain. Will bring expertise in sales, business development, product technology, customer needs, and competitive environment, relating them to future sales prospects, new product development partnerships and execution to ensure significant share increase across the main accounts. This individual will work with the Marketing, Sales, Operations, Customer Service, Field Engineering, Engineering and R&D to provide vision, guidance, and for growing the accounts and UCT FS footprint with these customers. Essential Duties and Responsibilities Create detailed business plans designed to attain predetermined goals and quotas. Negotiate agreements and keep records of sales and data. Manage the entire sales cycle from finding a client to securing a deal. Initiate new product development based on customer long‑term technology trends. Unearth new sales opportunities through networking and turn them into long‑term partnerships. Serve as an evangelist for our products through thought leadership and blogging, social media, and speaking. New product introductions, offerings and promotions. Present the needs and voice of the customer to the organization and gather OEM trends intelligence to develop new customer solutions and growth initiatives. Provide professional after‑sales support to maximize customer loyalty. Remain in regular contact with your clients to understand and meet their needs. Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation. Develop and implement the strategy for pricing, messaging, promotion and selling of our products to key OEM accounts. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Knowledge, Skills and Abilities In‑depth knowledge of target market including customers, suppliers, key personnel, products, applications and technology. A highly analytical approach. Ability to lead and communicate cross‑functionally with engineering and other departments. Sense of ownership and pride in your performance and its impact on company’s success. Critical thinker and problem‑solving skills. Team player. Great interpersonal and communication skills. Experience in semiconductor gas delivery systems is a distinct plus. Ability to assimilate and synthesize market‑related information from a variety of sources into a cohesive plan. Excellent oral and verbal communications skills. Ability to present and speak persuasively in public. Educational / Certification Requirement Bachelor’s degree in relevant field. MBA is an advantage. Work Experience 5+ years of experience with target accounts. Experience in the semiconductor and/or Oil & Gas industry with substantial responsibility that included contact with a variety of industry firms. Ultra Clean Technology is proud to be an equal‑opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations. UCT offers an excellent benefits package to all full‑time employees, which includes medical, dental, vision, 401(k), and paid time off. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Project Management Industries Semiconductor Manufacturing and Oil and Gas Referrals increase your chances of interviewing at Ultra Clean Technology by 2x. Inferred from the description for this job Medical insurance Vision insurance 401(k) Tuition assistance Disability insurance Get notified about new Account Operations Manager jobs in Phoenix, AZ . #J-18808-Ljbffr