Human Resources Administrator

Overview Join to apply for the Human Resources Administrator role at Mass Markets . Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is dynamic, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position and requires reporting to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. They will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities Provide general HR support in collaboration with operations teams Partner with the Talent Acquisition Team to ensure smooth and accurate onboarding of new hires Deliver high-level administrative and professional support Draft and edit correspondence, reports, and other documents; gather and research information as needed Align HR strategies with business goals and recommend improvements Foster employee engagement through proactive and hands-on approaches Stay responsive to evolving business needs and external economic factors Champion innovative HR solutions and process enhancements Support employee relations, retention, and recognition programs Manage a high-volume workload and multiple priorities effectively Demonstrate excellent organizational and interpersonal skills Candidate Qualifications Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. Minimum 1 year of experience in HR administration Some undergraduate education required Strong interpersonal and communication skills Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Familiarity with training tools and techniques Effective conflict resolution and time management skills Strong presentation skills, both written and verbal Ability to thrive in a fast-paced, professional environment Skilled in planning, coordination, and adapting to various learning styles Comfortable giving and receiving constructive feedback Capable of prioritizing tasks and meeting deadlines efficiently Preferred Qualifications Experience in military, government (local, state, or federal) settings Background in contact center environments Degree from an accredited two- or four-year college or university SHRM-SCP or equivalent HR certification Compensation Details What you can expect from MCI At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days (options vary by location) Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance Supplemental Insurance: Accident and critical illness Career Growth: Opportunities for internal promotions Paid Training Fun, Engaging Work Environment Casual Dress Code Conditions of Employment All MCI Locations Must be authorized to work in the country where the job is based Subject to the program and location of the position Must be willing to submit to up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources. Equal Opportunity Employer All aspects of employment at MCI are based solely on merit and qualifications. MCI is an equal opportunity employer and does not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered consistent with local and federal requirements. About MCI (parent Company) MCI helps customers take on CX and DX challenges by delivering industry-leading solutions. MCI provides business process outsourcing, staff augmentation, contact center services, and IT services across multiple brands and locations. The employer reserves the right to revise this job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason. #J-18808-Ljbffr Mass Markets