Client Relations Manager

Client Relations Manager Drive the process. Connect Sales and Operations. Turn accountability into results. Department: Growth & Development Reports to: Vice President of Growth & Development Make an Impact at S3 Technologies S3 Technologies is a small, collaborative technology company seeking a Client Success Manager to lead our Business Relationship Managers and drive client success and satisfaction. Reporting to the Vice President of Growth & Development, you’ll coach BRMs, monitor KPIs, and hold the team accountable for goals, communication, and follow-through. As a hands-on bridge between Sales and Operations, you’ll coordinate handoffs, clarify ownership, and keep client commitments on track—helping our teams work together so clients feel informed, supported, and confident in S3. This is an in-office position based in Akron. While you may occasionally travel to client meetings or client sites, when you are not working directly with clients, you will work in the office alongside the S3 Technologies team. What You’ll Own Drive day-to-day sales execution. Create structure, maintain momentum, follow up on priorities, and keep sales representatives focused on the activities that produce results. Own the process. Evaluate how work moves across the organization, identify gaps or bottlenecks, and implement practical, repeatable processes that improve consistency and performance. Monitor KPIs and act on the story behind the numbers. Track sales activity and performance, spot trends early, ask the right questions, and drive corrective action when results are off course. Bridge Sales and Operations. Translate needs, expectations, and constraints between teams so commitments are realistic, handoffs are smooth, and issues are addressed before they become roadblocks. Create accountability through influence. Set clear expectations, challenge missed commitments, and ensure owners follow through even though this role does not directly manage the people involved. Report up and communicate down. Give Vice President of Growth & Development clear visibility into performance, risks, and decisions while turning leadership priorities into focused, actionable direction for the team. What You Bring A process-driven operator who sees what needs to happen, builds the path forward, and keeps work moving without waiting to be asked. A confident decision-maker who uses sound judgment, takes ownership, and can stand behind a well-reasoned course of action. A proactive thinker who looks beyond today’s task, anticipates obstacles, and brings solutions—not just problems—to the table. An influential communicator who can tailor the message for executives, sales representatives, and operational teams while maintaining trust and transparency. A respectful accountability driver who is comfortable asking difficult questions, addressing missed expectations, and pushing for follow-through without direct authority. Experience guiding the day-to-day performance of sales representatives, reviewing KPIs, and converting data into focused action. Experience in technology services, managed services, systems integration, or another sales- and operations-driven environment is preferred. Benefits Medical, dental, and vision insurance 401(k) Paid time off Casual work environment How You’ll Succeed You will bring discipline and visibility to the sales process, improve KPI performance, strengthen follow-through, and reduce friction between Sales and Operations. Success means teams know what is expected, leaders have the information they need, decisions turn into action, and commitments do not stall between departments. Ready to Raise the Standard for Client Success? If you are the person who naturally brings order to complexity, asks the question no one else is asking, and keeps people moving toward the finish line, this is your opportunity to build a new function and make a visible impact. S3 Technologies creates value for their clients by solving individual business challenges. With over a decade of expertise and a dedicated team, S3 delivers complete technology solutions from concept through installation and support. Our projects include security, audio-visual, networking, digital signage, and emerging tech needs with an unrelenting focus on trust and consistency. We are proud to serve our community through client work for educational and government centers, local and national businesses, senior living facilities, and a variety of commercial and industrial applications. #J-18808-Ljbffr