Technical Support Representative
PAYSAFE
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.
- Problem solving skills while working well under pressure
- Ability to handle escalated issues
- Ability to navigate all systems used within the Technical Support Department
- Representative should have a good working knowledge of the industry
- Representative must have a good rapport with co-workers and supervisors
- Must show dependability (good attendance history)
- Must be able to multi task
- Must show good phone skills etiquette
- Must show initiative and display good teamwork
- Knowledge and understanding of how various POS equipment's functionality and troubleshooting
- Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
- Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
- Provide consistent and accurate information to our merchants and agents
- Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
- Must understand and comply with company and department's attendance and punctuality policy and procedure
- Must have basic knowledge of Windows based programs
- Must understand and be able to navigate all systems used within the Technical Support Department
- Must be familiar with download procedures and functions for all supported terminals
- Must understand how to build and edit a download file
- Representative should be meeting all current position requirements
- Must hold an average of 95% or better on all quality Monitors
- Apply
- View All Jobs
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Support Representative in Westlake Village, CA vacancy
- ...Application Systems Analyst to join their team in Agoura Hills, CA. Responsibilities: Confer with the business to create a technical specification based on business needs, application, and system changes and determine system requirements. Design data entry and...SuggestedWork experience placement
Eleven Recruiting
Agoura Hills, CA2 days ago $41k - $66.45k
...Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of... ...operations. You'll provide front-line support, diagnose technical issues, and help keep our teams equipped and running smoothly....SuggestedWork at officeWeekend workAfternoon shift- Oaks Christian School is seeking an IT Technician to deliver frontline technical support for faculty, staff, and students in a fast-paced educational environment. The role covers hardware, software, network services, and end-user devices, with collaboration across the IT...SuggestedFull time
$25 - $35 per hour
...On-Site Job Only - Not a Remote Position Reports To: Director of Information Technology The IT Technician provides frontline technical support and exceptional customer service to faculty, staff, and students. Working in a large, fast-paced educational environment, this...SuggestedHourly payFull timeCasual workAfternoon shift$25 - $35 per hour
...IT Technician provides general hardware, software, and network support. Working in a large, fast-paced, dynamic environment, this person... ...a team of IT professionals to ensure the proper functioning of technical operations and provides exceptional service and customer...SuggestedHourly payFull time$140k - $175k
...complex analysis into concise narratives for senior leaders and non-technical partners. Staff-level influence and ownership, demonstrated by... ...at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people...Local area$32.5 - $36 per hour
...empowering customers to achieve positive financial outcomes while supporting Intuit’s mission of “Powering Prosperity Around the World.”... ...a Proactive Community Ambassador \n \n Enthusiastically represent TurboTax locally, serving as a fixture and public face of TurboTax...Local areaIntuit
Thousand Oaks, CA7 days ago$21 - $22 per hour
...train on area specific SOPs. Provides basic laboratory support functions including stocking and distributing supplies and equipment... ...or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you...Hourly payFull timeLocal areaFlexible hoursAditi Consulting
Thousand Oaks, CA1 day ago- Possesses the ability to strategize and help develop solutions to the client's most challenging problems. Candidate works with leadership to understand the objectives of an engagement and works with the client to execute objectives from the Program Management Office...Work at office
3B Staffing LLC
Westlake Village, CA12 hours ago - 360 IT Professionals is one of the fastest growing IT Staffing & Consulting Company in the Silicon Valley. In the ever-changing technological world 360 IT Professionals connects the best of IT professionals with the leading companies, day in- day out. The professional ...Permanent employmentTemporary work
$131.15k - $168.65k
...Maintain and improve sales skills through technical and sales training. Proactively update... ...sales colleagues in the territory that represents Thermo's other BioProduction products, including... ...skills are needed to discuss and support chromatography resins for biopharmaceutical...Temporary workRelocation$120k - $130k
...Business Systems Analyst with strong healthcare domain expertise to support payer-side business and technology initiatives. The analyst will work closely with business stakeholders, product owners, and technical teams to translate complex healthcare business requirements...Tata Consultancy Services
Woodland Hills, CA2 days ago$76k - $86k
...Will Have As a Business Systems Analyst, you will help design, support, and enhance the business applications that power critical... ...stakeholders to translate business needs into practical, scalable technical solutions. Support the development, testing, and maintenance...Temporary workWork experience placementLocal areaRemote workMonday to FridayFlexible hoursWalker & Dunlop
Calabasas, CA3 days ago$145k - $165k
...DESCRIPTION We are seeking a highly skilled Sr. Enterprise Analyst to support Payroll and Time & Absence Management functions within Workday.... ...responsible and directly related work experience. Technical Skills: In-depth knowledge of Workday HRIS modules (Payroll, Absence...Permanent employmentFull timeFor contractorsWork experience placementWork at officeLocal areaRemote work- ...Technical Support Specialist IUnder the supervision of the Director of Information Technology, provides technical support to users and devices used in administrative and instructional environments and participates in imaging, repairing, and installation of user hardware...Work at officeLocal area
Simi Valley Unified School District
Simi Valley, CA3 days ago $44k - $65k
...federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring... .... In this role, you will provide hands‑on Tier 1 and Tier 2 technical support, troubleshoot hardware and software issues, support mobile...Full timeInterim roleWork at officeLocal areaRemote workMonday to FridayKMRG, LLC
Simi Valley, CA3 days ago- AmaWaterways, LLC is seeking an IT HelpDesk Support Specialist for Calabasas, CA. You will manage tickets via an online help desk system and phone, create and maintain tickets, and coordinate client appointments and webinars. Key duties include assisting Network Administrators...Work at officeRemote work
- ...SummaryThe Senior Compensation Analyst plays a key role in the design, analysis, and administration of compensation programs that support the organization’s talent strategy. This position is responsible for ensuring competitive, equitable, and compliant pay practices aligned...Minimum wageFull timeWork experience placementWork at officeLocal area
- About the ProgramDynamic Systems Technology, Inc. (DysTech) is seeking an experienced Technical Support Specialist to support the Naval Facilities Engineering Systems Command Marianas (NAVFAC Marianas) Command Information Office. This program helps ensure reliable day-to...Contract workFor contractorsInterim roleWork at officeRemote workMonday to Friday
- A restoration service provider in Thousand Oaks is seeking a detail-oriented Operations & Data Associate. This entry-level position requires strong technology skills and attention to detail for data entry, reporting, and maintaining records across various software platforms...Part timeFlexible hours
$100k - $130k
...systems, and applications at the core level. Serves as on-premises system administrator for physical infrastructure and provides technical support for internal tools. Key Responsibilities Maintain development environment network devices and configurations Architect,...Contract workLocal areaRemote work- ...streamlining payroll processes, leveraging advanced payroll systems, and supporting continuous improvement initiatives. The role offers... ...liaison with payroll system vendors, troubleshooting and resolving technical issuesProvide training and guidance to HR and Finance staff on...Minimum wageFull timeWork experience placementLocal area
- About the role Provide on-site IT technical and administrative support to the NAVFAC Marianas Command Information Office (CIO3). You are the command... ..., and directories. Serve as Information Technology Representative (ITR) / command liaison: gather IT requirements,...Work at officeLocal areaRemote work
- ...alternative application process. IT HelpDesk Support Specialist (ITHSS) Full Time Calabasas,... ...; communicates changes and progress. Technical Skills - Pursues training and... ...satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability...Full timeWork at officeLocal areaRemote workRelocation
$116.15k - $157.55k
...individual who thrives in a collaborative environment and is eager to take on new challenges. This role bridges business needs with technical solutions, ensuring data-driven decision-making and process optimization.This position will be in our Woodland Hills, California...Full timePart timeSeasonal workWork at officeRemote work$70k - $80k
...entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event... ...over time. Responsibilities: Provide day-to-day technical support to team members across our offices and remote staff, resolving...Work at officeRemote workMonday to FridayTicketManager
Calabasas, CA4 days ago$20 - $25 per hour
Job Description Job Description ElectraCraft Power Boats wants YOU to join the company! We are currently looking for someone to work FULL TIME in a fun working environment and help repair boats, this job is for you! As our service mechanic, you will be responsible...Full timeElectraCraft Power Boats
Westlake Village, CA18 days ago$80k - $100k
...International is seeking a Sr. Specialist, Project Management Support in Thousand Oaks, California Researches, analyzes, interprets... ...Qualifications Associate degree in applicable profession, business, or technical discipline or an equivalent combination of education, training,...Temporary workWork at officeWorldwideFlexible hours- Jones Lang LaSalle Americas, Inc. in Thousand Oaks, CA is seeking a Digital Analyst to translate complex project, portfolio and digital data into actionable insights that drive performance for global real estate clients. You will build and maintain dashboards, deliver clear...
- Do you desire to be part of an exciting, emerging industry with an opportunity for great personal experience and growth? Cypress Creek is seeking an enthusiastic individual to play an important role in this fast-moving, nimble solar IPP. Currently, we have one opening ...Full timeWork experience placementLocal areaRemote workWork from homeShift workWeekend work
GrabJobs
Thousand Oaks, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Representative. Be the first to apply!
