Residential Specialist

About US:

Join Betty Jean Kerr People's Health Centers and make a meaningful impact in the lives of individuals and families throughout our community. As a mission-driven healthcare organization, we are committed to delivering high-quality, patient-centered care to those who need it most. We offer rewarding healthcare careers, competitive benefits, professional development opportunities, and a supportive, collaborative culture. If you are seeking a career that provides purpose and opportunity, Betty Jean Kerr People's Health Centers is the place to grow, make a difference, and build a rewarding future.

Employee Perks:

• Affordable Medical & Prescription Drug Benefits
• Healthcare/Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dental & Vision
• PTO & Sick Time Accrual
• 10 Paid Holidays
• 401K Employer Match up to 4%
• Voluntary Short-Term Disability
• Employer Paid Long-Term Disability
• Legal Plan/ Plus Parent Plan
• Employee Assistance Program (EAP)
• Employee Discount Programs for Travel, Entertainment, Childcare, Auto & More

About the Role:

The Residential Specialist plays a critical role in managing and supporting residential properties to ensure a safe, comfortable, and well-maintained living environment for residents. This position involves coordinating maintenance, addressing tenant concerns, and facilitating communication between residents and property management. The Residential Specialist is responsible for overseeing lease agreements, conducting property inspections, and ensuring compliance with housing regulations and company policies. By proactively identifying and resolving issues, the specialist helps to enhance resident satisfaction and retention. Ultimately, this role contributes to the overall success and reputation of the residential community by maintaining high standards of service and property upkeep.

Minimum Qualifications:

• High school diploma or equivalent required; associate or bachelors degree in property management, real estate, or related field preferred.
• Minimum of 2 years experience in residential property management or a related customer service role.
• Strong knowledge of residential leasing practices, property maintenance, and relevant housing laws and regulations.
• Excellent communication and interpersonal skills to effectively interact with residents, vendors, and team members.
• Proficiency with property management software and basic office productivity tools.

Preferred Qualifications:

• Certification in property management (e.g., Certified Property Manager (CPM) or Residential Management Professional (RMP)).
• Experience working with diverse residential communities and understanding of fair housing laws.
• Ability to handle conflict resolution and emergency situations calmly and effectively.
• Familiarity with budgeting and financial reporting related to property operations.
• Additional language skills to support communication in multilingual communities.

Responsibilities:

• Manage day-to-day operations of residential properties, including coordinating maintenance and repair activities.
• Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
• Conduct regular property inspections to ensure compliance with safety standards and lease agreements.
• Assist in lease administration, including processing applications, renewals, and terminations.
• Collaborate with vendors, contractors, and internal teams to ensure timely and cost-effective property maintenance.
• Maintain accurate records related to resident interactions, maintenance activities, and property conditions.
• Support the implementation of community programs and initiatives to foster a positive living environment.

Skills:

The Residential Specialist utilizes strong organizational and communication skills daily to coordinate maintenance schedules, respond to resident needs, and liaise with vendors and contractors. Problem-solving abilities are essential for addressing unexpected issues and ensuring resident satisfaction. Knowledge of property management software enables efficient tracking of leases, maintenance requests, and compliance documentation. Interpersonal skills foster positive relationships with residents and team members, contributing to a supportive community atmosphere. Additionally, understanding legal and regulatory requirements ensures that all property operations adhere to applicable standards, minimizing risk and promoting a safe living environment.

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