Director, Internal Communications

Director, Internal CommunicationsInternational Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.This is a strategic builder role, not solely a communications production role. The Director will establish the systems, standards, and capabilities that enable leaders, managers, functions, and regions to communicate clearly, consistently, and effectively across IJM's global matrix. The role will strengthen enterprise, operational, and change communications; improve employee understanding and adoption of major initiatives; and create intentional pathways for feedback.In partnership with Global Technology Solutions, which owns IJM's organization-wide AI and technology strategy, the Director will evaluate and recommend appropriate communication platforms, tools, and emerging technologies that improve clarity, accessibility, coordination, and employee experience.This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). It reports to the Vice President, Employee Experience and requires current authorization to work in the United States. Visa sponsorship is not available for this position, now or in the future.Responsibilities:Develop and lead IJM's global internal communications strategy, aligned to organizational priorities and employee needs;Define a multi-year vision, operating model, governance framework, and roadmap for internal communications as an organizational capability;Establish a small set of enterprise communication principles (e.g., clear, timely, truthful, respectful, audience-aware, two-way) that guide how the organization communicates;Build systems that improve the flow of information, decisions, and feedback across the enterprise;Establish a governance rhythm — including an enterprise communications calendar, sequencing review, and escalation path for high-impact messages — to prevent message overload and conflicting communications;Define mandatory minimum standards for significant, cross-functional, or organization-impacting communications (major change rollouts, org-wide announcements, crisis communications), while preserving flexibility for teams, functions, and regions in day-to-day communications;Advise senior leaders on communication effectiveness, organizational alignment, and change readiness;Set standards that improve message consistency while reducing communication overload; andEnsure employees have clear visibility into strategic priorities, key decisions, and mission impact.Define standard pathways for how information and decisions move through the matrix, including manager cascade guidance, consultation expectations, and regional/local translation of enterprise messages;Partner with functions and departments to strengthen communications around policies, processes, systems, and organizational change;Build organizational capability in change communications and adoption strategy.Develop tools and standards — templates, playbooks, audience mapping tools, cascade plans — that help leaders communicate change with clarity, consistency, and empathy, from strategy through sustainment; andEstablish listening and feedback mechanisms to gauge employee engagement and adjust communication approaches accordingly, including as the organization further adopts AI and other new technologies.Shape communication norms that support collaboration, accountability, and transparency, including expectations for meeting norms, channel use, response times, and escalation practices;Develop training and resources that strengthen everyday communication across meetings, leadership updates, escalation pathways, and cross-functional collaboration; andBuild shared expectations for healthy matrix collaboration, including timely follow-up and clarity in cross-functional exchanges.Establish metrics and reporting that measure communication effectiveness, adoption, and organizational impact;Use employee feedback and communication data to inform strategy and identify improvement opportunities; andEstablish and oversee an enterprise communication channel strategy — including a clear channel map defining the purpose of each major channel (e.g., IJM All email, All Hands, SharePoint, Teams, manager meetings, newsletters) — and evaluate and optimize platforms, tools, and emerging technologies, including AI, to improve effectiveness, consistency, and employee experience.Serve as a trusted advisor to executives and leaders on communication strategy and execution;Build strong partnerships across Global People Support, the Global Leadership Team, regional leadership, and functional teams; andLead and develop team members — including the Manager, Internal Communications — and external partners supporting the internal communications portfolio.Participate in IJM's community of spiritual formation.Qualifications:Bachelor's degree or equivalent experience required; advanced degree in Communications, Organizational Development, Change Management, Journalism, Public Relations, Business Administration, or related field preferred;8–10 years of progressive experience in internal communications, change communications, organizational effectiveness, employee engagement, or corporate communications, including experience in a global or matrixed environment;Demonstrated success developing and implementing enterprise-wide internal communications strategies, and building the systems and governance models that support them;Experience leading communications for organizational change, transformation, technology implementation, or enterprise-wide adoption — including communicating complex business, technology, or AI-related initiatives to diverse audiences;Working knowledge of change management principles and experience partnering with leaders to drive adoption and behavior change;Strong grasp of communication channels, audience segmentation, planning, and executive communications;Experience advising senior leaders on communication strategy and messaging;Strong analytical skills, with experience using engagement data and communication metrics to inform decisions;Experience managing communications platforms, intranets, or digital workplace tools preferred; familiarity with AI-enabled communication tools and emerging workplace technologies a plus; andExceptional written, verbal, presentation, and facilitation skills.Critical Qualities:Eager commitment to IJM's Core Values: Christian, Professional, and Bridge-BuildingMature orthodox Christian faith;Strategic systems thinker able to design scalable organizational solutions;Strong listener who values employee perspectivesBrings clarity and direction amid ambiguity and change;Curious about how AI and emerging technology are reshaping organizations and employee experience;Adaptive, humble, resilient, and tenacious in pursuing goals;Culturally aware and appreciative of difference;Strong service ethic and sound judgment in ambiguous situations;Builds trust and influence across teams; andSelf-accountable, meets deadlines with minimal supervision.Application Process:Upload Resume, Cover Letter & Statement of Faith* in one PDF document.*What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes.At IJM, we're committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God's work, not our own, and practice spiritual disciplines together daily. That's why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed.IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.