Community Assistant

POSITION : Community Assistant (Part-Time, Non-Exempt)

COMPENSATION : Hourly Rate, plus Benefits eligibility ($16-18 per hour)

SUMMARY : Through a strategic partnership between Capstone Management Partners (CMP) and Cardinal Group Management, we are providing for-purpose on-campus student housing management across the United States. CMP is focused on providing customized management services specific to university partners who prefer to outsource operations and facilities management while maintaining control over residential life services. For this reason, CMP is primarily focused on affiliated campus-edge and on-campus student housing facilities. CMP combines the strength and experience of a nationally renowned housing development and asset management company with the skills, efficiencies, and procedures of one of the most innovative and prolific student housing property managers in the country, Cardinal Group Management. A Community Assistant is an adaptive, outgoing, and hardworking leader. This position requires the ability to maintain high-quality customer service and safety awareness and manage administrative daily tasks.

RESPONSIBILITIES (Included but not limited to)

● Welcomes students and visitors by greeting them, in person or on the telephone; answering questions or referring inquiries.

● Ability to work coinciding with the team's weekly schedule, 8 am-5 pm, in 4–8-hour shifts

● Maintains a safe and clean reception area by complying with procedures, rules, and regulations.

● Assist with the move-in and move-out procedures for all residents.

● Assist with the turnover process inside the units between summer sessions.

● Uses MS Word and Outlook effectively to create documents, send emails, and maintain calendar appointments.

● Contributes to team effort by accomplishing related administrative tasks as needed.

● Answer phones and emails for CMP regarding facilities and customer service as directed.

● Escort and oversight of on-site vendors as needed.

● Manage the lockout/key system for residents. Verify and audit access requests for checkout and check-ins as needed.

● Participates in Cardinal U as required.

QUALIFICATIONS

● High school diploma or equivalent.

● Ability to use Microsoft Word, Excel, and Outlook accurately and effectively.

● Excellent customer service skills.

● Excellent verbal and written communication.

● Timely, detail-oriented, and motivated to come to work!

● Ability to lift up to 40 pounds.

● Ability to work up to thirty hours per week, including weekends as assigned (move in, move out, etc)

● Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The Team Member frequently is required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their Team Leader.

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