National Support Specialist (Support Team)

National Support Specialist

Reports to: Customer Success Manager Location: Hickory, NC

Position Overview: Are you a multitasker who thrives on problem-solving? Do you enjoy helping others and maintaining high standards for accuracy? If so, the National Support Specialist role may be the perfect fit for you! As an entry-level position, you'll receive training to navigate the fast-paced technology industry.

What You Will Be Doing: As a National Support Specialist, you'll be the primary contact for clients and technicians regarding support tickets. Your key responsibilities will include:

• Coordination and Communication: Act as a liaison between clients and technicians.
• Scheduling and Ticket Management: Ensure all support services are scheduled and closed promptly.
• Customer Service Excellence: Prioritize client satisfaction and deliver exceptional service.
• Project Estimates: Provide estimates for small to medium-sized projects.
• Activity Management: Coordinate efforts among field technicians, on-site contacts, and clients.
• Collaboration: Work closely with other departments to resolve customer issues.
• CRM Updates: Maintain accurate project status updates in CRM/project management software.

Key Qualifications:

• Education: Associate degree preferred or equivalent work experience.
• Technical Knowledge: Familiarity with one or more of the following areas is a plus:
• Networking
• Access Control
• CCTV
• Low Voltage Cabling
• Wireless Networks
• AV Systems
• Intrusion Detection Systems

Core Competencies:

• Proactive Doer: Enjoy crossing tasks off your list and finding solutions to challenges.
• Customer Obsessed: Operate with urgency and keep client satisfaction as your top priority.
• Organizational and Communication Skills: Exhibit strong written and verbal communication abilities.

Location: This is an in-office position available in Hickory, NC

If you're ready to embark on a rewarding career in the technology industry and meet the qualifications above, we encourage you to apply! Your journey towards making a difference starts here.

Why ASD?

Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business –and the people who make it all possible– to grow.

Benefits

KPV (key performance variables) Based Bonus plan for high performers

100% Paid Medical and Dental

Up to dollar-for-dollar 401k matching (you are eligible for this after your 90-day waiting period)

15 days of PTO in your first two years and more with tenure

Family 1st moto and belief

Promotions and room for growth within

Our People & Culture

ASD's culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.

Who We Are

ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.

Trust

We are known for our candor and integrity, give our best effort, and expect the best in others.

Respect

We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.

Attitude

We inspire others with our positive perspective and have an unwavering thirst for excellence.

Commitment

We care intensely about the success of our clients and exhibit a bias towards action.