Oracle CX Subscription Management Consultant

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

• Lead Oracle Cloud CX Subscription Management implementations across business units, ensuring alignment with revenue recognition policies, customer lifecycle strategies, and organizational goals.

• Design, configure, and deploy subscription-based offerings within Oracle CX, including pricing models, billing schedules, renewals, amendments, and usage-based subscriptions.

• Collaborate closely with Sales, Finance, Customer Success, and IT teams to gather business requirements and translate them into scalable Oracle CX Subscription Management solutions.

• Manage end-to-end subscription lifecycles, including quote-to-order, activation, billing, renewal, and change management processes.

• Configure and integrate Oracle CX Subscription Management with related platforms such as Oracle Sales, CPQ, ERP, and Billing systems to support seamless quote-to-cash operations.

• Develop dashboards and reports to monitor subscription performance, churn, renewals, and revenue metrics, enabling data-driven decision-making.

• Provide functional and technical leadership throughout the project lifecycle, including solution design, configuration, testing, deployment, and post-go-live support.

• Mentor junior consultants and client stakeholders on Oracle CX Subscription Management best practices and subscription-based business models.

• Ensure data integrity, system performance, and compliance through rigorous testing, validation, and issue resolution.

This role can be performed from anywhere in the U.S.

Required technical and professional expertise

• 5+ years of experience with Oracle Cloud CX, with a strong focus on Subscription Management, CPQ, or related quote-to-cash solutions.

• Proven understanding of subscription-based business models, including recurring revenue, renewals, amendments, and usage-based pricing.

• Hands-on experience configuring Oracle CX Subscription Management and integrating with downstream billing and ERP systems.

• Strong knowledge of Oracle CX architecture and data models.

• Experience working with Oracle Redwood UI and familiarity with AI-assisted CX capabilities.

• Ability to translate complex business requirements into scalable, maintainable Oracle CX solutions.

• Excellent collaboration and communication skills, with experience working across Sales, Finance, and Operations teams.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.