Product Architect III

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Sr. Product Architect to join our team. The Product Architect III provides presales and project support to Account Executives, Delivery teams, and customers. They will support the Sales team from the beginning of a sales cycle to understand a customer’s overall technology direction and applies expertise to develop the most optimal solution for the customer’s organization. The role is focused on identifying opportunities and defining solutions that include cloud, data center, networking, virtualization, security, and business continuity technologies. The Product Architect III will have multiple certifications and works closely with less experienced Product Architects in order to deliver high‑quality products and services. Responsibilities Manages an opportunity pipeline in conjunction with a team of Sales Account Executives in the territory. Serves as a “go‑to” technical presales resource engaged whenever an opportunity requires the respective area of expertise. Equips Account Executives with a basic understanding of CompuCom solutions. Participates in customer and prospect meetings as technical sales support and communicates with both technical and business audiences from systems administrator to CIO. Analyzes a customer’s needs and determines the best solution for the prospect. Participates in sales presentations in a technical role, leading the consultative sales process and offering technical solutions. Provide education and thought leadership while translating customer business requirements into implementable technology solutions. Focuses on the creation and implementation of the Product Architecture by doing presentations and demos, writing proposals and documenting deliverables. Captures and processes the customer information to build a robust proposed solution that addresses the requirements while considering the solution’s efficiency, flexibility, scalability, reliability, and availability. Coordinates and engages with other technical resources as necessary to provide the appropriate solution. Solutions the optimal combination of hardware, software, and services to meet the prospect’s requirements. Documents and validates the requirements for the solution. Develops bill of materials (BOM) for solutions of hardware, software, and services. Plays a supporting role in developing the bid or proposal and presents the solution to the prospect. Works with vendor partners to help drive business and support demand generation events. Maintains account relationships over time to continue to deliver advice to the customer and identifies additional opportunities. Ensures continuity of the solution and maintains oversight from sale through completion of professional services delivery. Develops tasks and engages with Professional Services to assist the creation of the statement of work as part of the solution. Skills & Qualifications Minimum five to ten years of experience in the solution design, implementation planning, and deployment of Cisco and other multi‑vendor networking solutions. Experience developing project plans, Level of Effort estimates, deployment and test plans. Strong Cisco Enterprise Infrastructure Route Switch and Data Center Engineer. Python scripting for Cisco device configuration automation. Competency in design and deployment of Cisco security portfolio such as ISE, Zero Trust, Firepower, Umbrella, AMP and email security a plus. Experience in design and deployment of data center and enterprise networking technologies such as NXOS, ACI, intent‑based network, DNA and SD‑WAN. CCIE Certification Wage Range The annual starting salary for this position is between $123,000– $165,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Other Compensation This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here. Expiration Date This posting is anticipated to remain open until 4/19/2026. Equal Employment Opportunity Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #J-18808-Ljbffr