Order to Cash Technology Manager, Global Process Organization

Weekly Hours: 40

Role Number: 200658552-0157

Summary

Apple is a place where extraordinary people gather to do their best work. At Apple, we craft products and experiences people once couldn't have envisioned, and now can't imagine living without. If you’re excited by the idea of making a real impact, a career with Apple might be your ideal job. Just be prepared to dream big!

Apple’s Global Process Organization is seeking an experienced and highly motivated Order to Cash (O2C) Technology Manager to lead the strategic development, implementation, and optimization of technology solutions supporting our global Order to Cash processes. As manager of the O2C Technology team, you'll lead a team of fully dedicated, centralized technical experts who build the technology solutions that will power Apple's Order-to-Cash operations into the future, ensuring high standards of technical quality, development rigor, and delivery accountability. This role sits at the heart of a major transformation model to drive strategic outcomes at Apple's scale.

Description

This role will be critical in driving efficiency, scalability, and innovation across our Collections, Credit, Cash Applications, Invoicing Compliance and Revenue Operations functions. The ideal candidate will possess an understanding of O2C business processes, enterprise-level technology platforms, and have a proven track record of delivering complex technology projects with an emphasis on Process Innovation & Artificial Intelligence and Machine Learning. You will create an environment where the right technology-whether data pipelines, AI-powered automation, or custom tooling-is applied to the right problem to drive scalable, well-architected outcomes.

The Order to Cash Technology Manager will be accountable for the professional and technical development of their team, thoughtful resource allocation across a high-demand portfolio, and end-to-end delivery of O2C technology solutions. You'll work closely with the O2C Global Process Owner, O2C Global Operation Leaders, and technology partners including the Finance Transformation Office, FDT, and IS&T.

Minimum Qualifications

• 5+ years in Order to Cash, Finance Operations, Finance Projects, or a related technical or analytical function

• 2+ years leadership experience managing a high performing team

• Strong understanding of the software development lifecycle, including Agile delivery methodologies, version control (e.g. Git/GitHub), and release management

• Familiarity with foundational data and development technologies (such as Python, SQL, or enterprise data pipelines) sufficient to guide technical teams, diagnose issues, and evaluate solution designs

• Proven experience managing and delivering large-scale technology projects, preferably within an O2C or Finance domain

Preferred Qualifications

• Experience leading a centralized technology function or Center of Excellence

• Strong understanding of end-to-end Order to Cash processes, including Collections, Credit, Cash Applications, Invoicing Compliance and Revenue Operations an advantage

• Demonstrated proficiency and practical experience with Artificial Intelligence and Machine Learning (AI/ML) in a finance or operations context, particularly in areas like predictive analytics, intelligent automation, or anomaly detection within a Finance context.

• Hands-on experience with Snowflake, Dataiku, Tableau, or equivalent data and analytics platforms an advantage

• Familiarity with RPA platforms and intelligent process automation

• Experience partnering with IS&T, FDT, or equivalent enterprise technology teams

• Track record managing competing priorities through structured intake and governance processes

• Experience leading teams through significant change management and transformation environments

• Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels - equally at home in an executive briefing and a technical design session