Medical Assistant Supervisor

Medical Assistant Supervisor

Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

Responsible for oversight and supervision of daily back office medical center operations, ensuring implementation and compliance with all HealthPoint policies and procedures.

Compensation is dependent on skills and experience. Your contribution to the team includes:

• Responsible for new employee orientation, training, and shadowing of all Back Office staff. Provide oversight and coordinate daily assignments to ensure efficient back-office operations and completion of required duties.
• Responsible for hiring, performance management, recognition, and training of all Back Office staff. Also responsible for providing guidance, coaching, counseling, conflict resolution, employee relations, and career development of Back Office staff by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Responsible for maintaining time keeping records and establishing and maintaining daily staffing levels of Back Office staff to ensure appropriate coverage for clinic
• Establish priorities and guidelines for maintaining efficient and expedient workflow for the medical center back office, keeping Health Center Management advised of potential problem areas and recommending/implementing solutions as appropriate.
• Responsible for implementation and adherence to clinical processes and procedures based on Medical Practice Standing Order policies established by HealthPoint.
• Monitoring and ensuring adequate stocking of supplies, including ordering of all equipment and back-office pharmaceutical, medical and laboratory supplies and patient education materials.
• Responsible for vaccine management and reporting, upholding rules as described by HealthPoint and Public Health policies and procedures.
• Facilitate site Medical Assistant meetings, in-service meetings, and staff meetings; attend and participate in MA Supervisor meetings, organizational committees and task force activities as required.
• Coordinate patient tracking including, but not limited to, pap smears, immunizations, and laboratory
• Monitor and confer with Health Systems Administrator to ensure clinic equipment is functioning properly and maintain repair, maintenance, and calibration schedules.
• Must perform all duties required of HealthPoint Medical Assistants at expected performance levels.
• Maintains good attendance, is punctual and works full scheduled shift as a condition of employment.
• Demonstrates respectful, professional, appropriate behavior and leadership ability that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services.
• Participate in HealthPoint collaborative to improve patient care.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Facilitate communications among the Back Office staff regarding procedures, changes, clarifications, and distribution of pertinent materials.
• Other duties as assigned.

Must have's you'll need to be successful:

• Certificate from an accredited Medical Assistant program.
• Must possess an Active Washington State Medical Assistant Certification, or an Active Washington State Interim Certification.
• Maintain current certification/licensure as a Medical Assistant in the state of Washington.
• Demonstrated operating knowledge of computers. Intermediate level ability with Microsoft Office, including, Excel and Outlook and electronic health records experience required.

If you know about the following it's a plus:

• Three (3) plus years of Medical Assistant experience in a medical care setting, ambulatory medical care setting preferred. Supervisory experience in medical setting preferred.
• Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external clients. Ability to work with patients and interpreters to communicate information.
• Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical yet relatively straightforward and well-defined once problems are understood. Must possess the ability to problem solve, think independently, and understand consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.

Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage
• Employee Assistance Program
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
• Development and Growth Opportunities

To learn more about HealthPoint, go to ! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.