Direct Sales Manager

We are Farmers – where ambition meets opportunity. At Farmers, we’re committed to delivering peace of mind when it matters most and fostering a results‑driven culture that thrives on creativity, accountability and bold solutions. Workplace: Hybrid – at least 3 days in office (within 50 miles of a Farmers corporate office) and up to 2 days virtual. Applicants beyond 50 miles may still be considered. Job Summary This position manages a direct sales team to sell multi‑line insurance products to prospective customers, primarily through inbound calls. The role leads day‑to‑day operations and holds team members accountable to the organization’s objectives, initiatives, and processes. Essential Job Functions Monitors teams daily, weekly, and monthly performance, including sales performance, customer experience, quality, efficiency, and compliance with established company and regulatory guidelines through active call listening, side‑by‑side sessions, and one‑on‑one coaching. Recommends courses of action to address performance deficiencies. Works with manager to create and implement sales and operational plans to constantly improve team performance and develop individual team members’ skillsets. Accountable for ensuring team members meet individual and team performance goals. Implements performance management, including corrective action, when applicable. Informs leadership of team performance. Manages daily operations of team, including all aspects of timecards (work schedules, lunches, breaks) and confirms appropriate system access. Communicates company strategies related to products and philosophies to team members and ensures teams’ understanding. Works with manager to investigate and resolve escalated customer issues in a timely manner. Performs other duties as assigned. Physical Actions Job is performed in‑person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate‑controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including navigating stairs, ramps and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co‑workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Bachelor’s degree preferred. Property & Casualty insurance license required upon hire. Experience Requirements Minimum five years of sales and call center experience required, preferably in direct sales. People leadership experience preferred. Additional Qualification Demonstrates excellent judgment and decision‑making skills. Effective interpersonal skills. Ability to influence internal and/or external constituents. Seeks to acquire knowledge in area of specialty. Ability to inspire and develop staff. Ability to coach others in selling techniques. Demonstrated problem‑solving skills. Possesses strong technical aptitude. Benefits Competitive salary commensurate with experience, qualifications and location. Bonus opportunity (based on company and individual performance). 401(k). Medical, dental, vision. Health Savings and Flexible Spending Accounts. Life insurance. Paid time off. Paid parental leave. Tuition assistance. For more information, review “What we offer” on Job Location US – KS – Kansas City Equal Opportunity Employer Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer–employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran’s status, or any other basis protected by applicable discrimination laws. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: View email address on click.appcast.io . #J-18808-Ljbffr Farmers Insurance