Manager, E-Commerce Fulfillment

Manager, E-Commerce Fulfillment, Pandora AME Operations

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Pandora Operations team is committed to providing fast, accurate service to all customers while driving efficiency and continuous improvement across our network.

This role will lead Pandora’s e-commerce fulfillment operations, ensuring seamless execution across both direct-to-consumer and marketplace channels. This leader will play a critical role in shaping the future of our digital fulfillment capabilities.

Your Role as Manager, E-Commerce Fulfillment:

• Lead the transition of e-commerce fulfillment in-house, establishing processes, systems, and team structure
• Own onboarding and fulfillment readiness for marketplace vendors and future marketplace channels
• Oversee end-to-end order execution including order processing, picking, packing, and shipping
• Build scalable fulfillment processes to support growth across DTC and marketplace channels
• Lead and develop a high-performing operations team, including labor and capacity planning
• Partner cross-functionally with Logistics, Planning, Digital, and Customer Experience teams
• Drive KPI performance including order accuracy, ship-on-time, and order cycle time
• Identify risks and implement process improvements to enhance efficiency and customer experience
• Develop and maintain SOPs, ensuring consistent and high-quality execution
  
  

What is needed to succeed:

• Bachelor’s degree in Supply Chain, Operations, Business or related field
• 5+ years of DTC Distribution experience in e-commerce, fulfillment, or distribution operations
• Experience supporting or scaling DTC and/or marketplace fulfillment (Amazon preferred)
• Strong knowledge of warehouse systems (WMS, ERP) and fulfillment workflows
• Demonstrated ability to build processes and lead operational transformation initiatives
• Experience leading teams in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills with a data-driven mindset
• Collaboration across functions and teams
• Strong communication and stakeholder management
• Adaptability in a fast-paced environment
• Customer-focused mindset

Our Benefits & Perks:

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

Maryland Salary: $111,000 - $125,000 commensurate with experience

About Pandora:

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 130 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.