Financial Aid Specialist

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Southern University at Shreveport, Louisiana (SUSLA) is accepting applications for the Enrollment Specialist positionSUSLA is a comprehensive community college serving Shreveport, Bossier City, and surrounding areas in Northwest Louisiana. It is one of five campuses constituting the Historically Black Southern University System. The University serves approximately 3,000 undergraduate students and offers 32 undergraduate degrees and certificate programs in a variety of fields including Allied Health, Nursing, Aerospace Technology, Business Studies, Behavioral Science/Education and Science & Technology.

Position Summary

Provide support to the Division of Enrollment Management Services at Southern University at Shreveport by processing admission and financial aid applications for qualified candidates to enroll in academic programs that align with their personal and professional goals. Responsible for responding to questions, provide accurate information in a timely manner and maintain contact with all prospective applicants. The candidate must demonstrate integrity, ethical behavior, and a high level of confidentiality. The position requires the ability to focus on a variety of tasks and the candidate must be organized and be able to set priorities, manage multiple projects, and meet deadlines.

PRIMARY RESPONSBILITIES:

This position will provide the ability to:

• Process Financial Aid packages.
• Proactively contact and respond to prospective students via telephone, email and SMS.
• Assess and qualify prospects to determine if SUSLA's programs meet the academic and professional goals of prospective applicants.
• Ability to establish rapport and build relationships via phone in a high-volume call environment.
• Track record of achieving measurable results in a fast-paced, deadline-driven department.
• Remain compliant with standards and policies of the University while operating in a student-centric environment.
• Collaborate with other departments to ensure positive application progression, student satisfaction and success.
• Perform other office duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree
• Computer and data entry skills required.
• Excellent customer service and interpersonal skills.
• Ability to work individually and in a team environment.
• Must be dependable.
• Ability to work with diverse groups.
• Organizational and time management skills desired.
• Proficiency in Microsoft Office, Internet, Banner software or the ability to learn.

PREFERRED QUALIFICATIONS:

• Master's degree or above preferred.
• Knowledge of SUSLA Programs and Services preferred.
• Proficient knowledge of and ability to navigate social media apps (FB, Twitter, Snap Chat).

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties.

Criminal background check and reference verification is required.

Southern University at Shreveport, an institution within the Southern University and A & M System, seeks to provide quality education for its students, while being committed to the total community. This institution prepares students for careers in technical and occupational fields; awards certificates, diplomas and associate degrees; and offers courses and programs that are transferable to other colleges and universities. Dedicated to excellence in instruction and community service, this open enrollment institution promotes cultural diversity, provides developmental and continuing education, and seeks partnerships with business and industry.

Send cover letter, resume, transcript(s), and three references

Southern University at Shreveport does not discriminate on the basis of race, color, national origin, gender, age or disability. Title IX Coordinator: Dr. Tuesday W. Mahoney, Johnny Vance, Jr. Student Activity Center, View phone number on us.fitly.work. Section 504 Coordinator: Ms. Jerushka Ellis, Health & Physical Education Complex, Room 314, View phone number on us.fitly.work.

Equal Opportunity Employer

Job Type: Full-time

Pay: $30,000.00 - $35,000.00 per year

Ability to Commute:

• Shreveport, LA 71107 (Required)

Ability to Relocate:

• Shreveport, LA 71107: Relocate before starting work (Required)

Work Location: In person