Manager - Client Services - CRL - NY/NJ

Manager - Client Services

Infosys is seeking a Manager - Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Senior Client Partner and Group Managers, develop and execute the account plan for effective client management. Usually, the Manager - Client Services handles a single account or part of a large account with a P&L of $30MM to $50MM.

Retail is only as strong as its weakest link. You need to be resilient in the face of disruption. Serve shoppers at the moment of truth and curate a bespoke experience. A digital ecosystem aligns demand with supply and delivers an omni-channel experience. Navigate the new normal with Infosys and become more resilient.

Role Description

Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client

Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Conduct market research and competitor analysis; lead client presentations; and manage estimation, proposal development, and commercial negotiations.

Partner with the Delivery Manager to proactively resolve people- or infrastructure-related issues impacting project delivery for the client.

Oversee and balance multiple projects for the client, including engagements delivered across different delivery managers or horizontal competency units.

Drive adoption and revenue generation from Business Unitsponsored go-to-market solutions within the assigned account scope.

Collaborate closely with the Solutions Leader to design tailored solution pitches for target accounts and ensure successful revenue realization and solution delivery.

Develop and maintain a comprehensive Account Plan outlining key stakeholder relationships, identified opportunities, expected revenues, and potential risks or gaps requiring mitigation.

Provide pre-sales and proposal support for new business opportunities beyond the assigned account scope.

Required Qualifications

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience

Significant business development and project management experience

Experience in the relevant industry/vertical

Track record of interacting and building relationships with C-level client contacts

Hands-on experience with proposal creation and leading proposal presentations

Strong leadership, interpersonal, communication, and presentation skills

Wide variety of IT and business consulting engagement experience

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

Knowledge of industry specific go-to-market solutions

Good understanding of industry specific business issues and drivers

Global Delivery Model experience

Experience managing large multi-location consulting engagement teams

Track record as an Account Manager in a rapidly growing client relationship

Estimated annual salary range for candidates based in the US will be $128,000 to $250,000.