Consumer Lending Title Specialist I, II, III

Consumer Lending Title Specialist IThe Consumer Lending Title Specialist I is responsible for providing foundational support for the Consumer Lending Title Department by processing title-related documentation, perfecting, maintaining and releasing lien perfection requirements, handle inbound and outbound calls, and supporting daily operational workflows. This position focuses on developing technical knowledge of title administration while ensuring compliance with applicable regulations and credit union policies.Duties and Responsibilities:Deliver prompt, professional, knowledgeable, and courteous member service while managing a moderate volume of inbound and outbound telephone interactions in tandem managing manual processing of administration of physical and electronic documents and recordsReview, collect, monitor, and process documentation required to perfect, maintain and release the credit union's security interest through titles, UCC filings, and other collateral instruments, while conducting timely follow-up on pending-title accounts to ensure lien recording and compliance with applicable laws and regulations.Verify loan payoff status through daily paid-loan activity reports, obtain payoff information, process payoff authorizations, validate payments received and collateral ownership, and prepare stop payments as needed.Release titles and respond to routine title, lien satisfaction, and payoff-related inquiries in a timely and professional manner.Maintain complete, accurate, and timely documentation and data entry within the title management system while administering physical documents and records.Perform title follow-up activities on direct and indirect (dealer) loans, research aged pending-title accounts and unusual activity, communicate concerns to management, and collaborate with other departments to resolve title-related issues.Ensure compliance with all applicable laws, regulations, policies, procedures, and standards governing title processing and related credit union activities.Perform other assigned duties as required.Qualifications:Education: High school graduate or equivalent.Creditable Experience in Lieu of Education: Not ApplicableExperience/Skills: Ethical, self-motivated, resourceful, with high attention to detail and the ability to proactively seek solutions. Must possess excellent organizational skills, communication abilities, and robust analytical and problem-solving abilities. Proficient in Microsoft Office Suite and have an ability to learn new computer systems.Tenure: Assignment to the Consumer Lending Title Specialist I (Category 15), Consumer Lending Title Specialist II (Category 14), or Consumer Lending Title Specialist III (Category13) will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's certifications and/or performance.Compensation:Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.Salary Pay Range: 13$49,284 - $73,391 annuallySalary Pay Range: 14$45,633 - $66,624 annuallySalary Pay Range: 15$42,254 - $60,844 annuallyBenefits:Short-term and long-term incentivesComprehensive medical, dental and vision insurance plan that has HSA and FSA options401(k) plan with a 5% matchEmployee Assistance Program (EAP)Life and disability coverageVoluntary cash benefits for accident, hospitalization and critical illnessTuition ReimbursementGenerous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid HolidaysClick here to view Global's comprehensive Benefits ProgramsEqual Opportunity Employer