PATIENT REGISTRATION SPECIALIST

Essential Duties and Responsibilities Analyze billing denials related to registration errors to investigate root cause. Responsible for correction of highly complex registration issues and system set up. Respond to inquiries to find resolution to complex registration errors and issues. Research the registration requirements of insurance companies through phone, web, or review of contracts and monitor insurance notification of changes that may impact front end processes. Perform monthly registration audits to confirm pre-admission functions, insurance verification and pre-certification actions are performed and accurate. Use audits to provide education to partners in need of guidance. Provide feedback to partner leadership partners and if audit findings show ongoing issues. Assist patient financial counselors with self-estimates, charge costs and act as liaison with physician and office staff to obtain clinical information if needed. Assist with insurance authorizations. Assist with setting up new financial programs such as credit card and bank loan programs. Plan and organize patient access/registration employee trainings and materials to implement training activities that address front end/access processes at clinic and hospital locations. Develop individual orientation and ongoing trainings for employees to ensure compliance with consistency, uniformity and understanding of registration process. Facilitate training logistics such as presenting and disseminating necessary information for making decisions, increasing efficiency and effectiveness of communication to the Mercy, and enhancing excellent customer service. Create and maintain a variety of manual and electronic files and/or records (e.g. training procedure manuals, guides, course materials, handouts/visuals, training records, required reports, etc.) to provide up‑to‑date reference and comply with regulatory requirements and established guidelines. Create, maintain, and present written materials (e.g. reports, memos, sign‑in sheets, class lists, etc.) for documentation, reference, and/or conveying information. Create documents and materials (e.g. refunds, receipts, purchase orders, credit card charges, registration forms, etc.) to disseminate information to appropriate parties. Manage duties as assigned. Culture of Excellence Behavior Expectations Quality Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals. Service Responds promptly to requests for service and assistance; follows the Mercyhealth Critical Moments of service; meets commitments; abides by MH confidentiality and security agreement; shows respect and sensitivity for cultural differences; effectively communicates information to partners; thinks system wide regarding processes and functions. Partnering Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day‑to‑day work; gives and welcomes feedback; generates suggestions for improving work; embraces teamwork, supports and encourages positive change while giving value to individuals. Cost Conserves organization resources; understands fiscal responsibility; works within approved budget; develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or equivalent. 3 to 5 years of experience on healthcare finance applications to include insurance billing, registration, claim filing and collections. Knowledge of commonly used concepts, practices and procedures within the health care field. Experience with Microsoft Outlook, Word and Excel. Certification and Licensure Certification related to health care revenue cycle (Epic, HFMA, etc.) or an equivalently designated certification approved by management within 1 year. Skills and Abilities Excellent oral and written communication skills/organizational skills. Strong problem‑solving skills. Knowledge of various health care systems and databases desirable. Knowledge of general computer applications (Word, Excel, Outlook, etc.). Special Physical Demands While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to sit and work at a computer for long periods of time. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have good manual dexterity to operate keyboard and telephone; repetitive finger/wrist movement associated with use of keyboard; prolonged sitting. The employee must be able to lift or move office‑related objects. Level of Supervision There are no supervisor responsibilities for this position. Some independent judgment is required, but alternatives are limited by standard practices or procedures. Supervises N/A PAY RANGE $21.00 - $31.50 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Benefits Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well‑being Programs Employee Discounts On‑Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women #J-18808-Ljbffr