Software Support Specialist

Create the future of e-health together with us by becoming a Software Support Specialist At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
• Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
• Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
• Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
• Learns core task set for all features of assigned CGM software products and passes applicable exams.
• Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.

Your Qualification

• Must be available between the hours of 8AM – 8PM EST Monday through Friday.
• Minimum of 1 year customer service experience.
• Knowledge of Practice Management (PM), medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support.
• Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
• Ability to independently perform research using resources such as the internet and procedure manuals.

What you can expect from us

• Compensation: Position Hourly Range: $18-$20 per hour
• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
• Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. We create the future of e-health. CGM is one of the leading e-health companies in the world with more than 8.700 highly qualified employees Sustainable solutions for constantly growing demands in healthcare Locations in 19 countries and products in 60 countries worldwide