Bilingual Customer Service & Language Specialist (W-2 Employee)

Bilingual Customer Service & Language Specialist Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance. Key Responsibilities: Deliver real-time OPI/VRI interpretation services in English and another language Assist interpreters with completing and updating profiles and documentation Follow up with interpreters to ensure records are current and compliant Maintain clear and professional communication with interpreters and internal teams Handle sensitive information with confidentiality and accuracy Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests Maintain interpreter account records, updating information related to assignments, availability, and billing accurately Proactively troubleshoot scheduling issues, providing timely and effective solutions Requirements: Strong bilingual proficiency in English and another language Excellent communication, organization, and customer service skills Strong attention to detail and ability to manage administrative documentation Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST) Prior interpretation experience preferred Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition) Education & Professional Background: Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience) Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation Work Environment & Screening Requirements: This is a full-time, on-site position based at our Bellevue, WA corporate office Remote work is not permitted Candidates must pass a full-panel drug and alcohol screening and a national criminal background check Compensation: Up to $25 per hour, depending on qualifications and relevant experience