vCIO

VCIO Opportunity

Are you a seasoned IT professional with a passion for helping businesses succeed through strategic technology planning and execution? We're seeking a vCIO to act as the primary technology consultant and account manager for a managed services client. This role is perfect for a business-savvy technologist who thrives on building relationships, solving complex challenges, and driving proactive IT strategies.

Responsibilities of the vCIO will include:

• Own and manage customer relationships for assigned accounts, engaging with business owners, C-suite, and decision- makers.
• Collaborate on IT initiatives to support client success, manage technology risks, and create business-centric IT strategies.
• Handle onboarding for new Managed Services clients, ensuring a smooth transition.
• Resolve high-profile support escalations and CSAT (Customer Satisfaction) issues.
• Execute regular Business Reviews with clients and maintain IT strategy plans/roadmaps.
• Assist with procurement requests, including BOM creation, quotes, and licensing.
• Deliver proposals, oversee the sales cycle for IT solutions, and communicate the business impact of technical configurations in plain language.
• Train and mentor Technical Account Manager (TAM) resources, ensuring adherence to process standards.
• Educate clients on technological trends, best practices, and service offerings.
• Assist with technology budgeting, quarterly and annually.
• Provide guidance on client-specific IT processes to the support center team.