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Customer Care Advocate

$20 per hour

Tailored Management

Position Title: Customer Care Advocate

Location : 700 Quaker Ln, Warwick, RI - Onsite Training

Training is Onsite (5-7 weeks)



Pay Rate: $20.00/hour (W2) Paid Weekly

Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)

Benefits: Paid weekly, health, dental vision insurance available!



Training Schedule:
  • Mandatory Onsite Training & Nesting : 5weeks training + 2 weeks nesting (total 7weeks at Warwick office)
  • Ongoing Work : Primarily virtual after certification, with one office visit per month
  • Hours After Training : 8-hour shifts (MonFri, 8 AM9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
  • No time off permitted during training & nesting
  • If experiencing home internet/system issues, employees must report onsite until resolved



    Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.



Key Responsibilities:
  • Provide exceptional customer service while fostering positive relationships
  • Respond to inbound calls regarding insurance policies, coverage, and account access
  • Research and resolve inquiries using multiple systems
  • Collaborate with internal teams to address customer needs and escalate issues as needed
  • Maintain a high standard of professionalism in both virual and in-office settings
Required Qualifications:
  • Must reside within a commutable distance to Warwick, RI
  • 12 years of experience in customer service (call center, retail, hospitality, etc.)
  • Familiarity with Microsoft Office and multitasking across applications
  • Previous insurance or call center experience a plus
  • High school diploma or GED
  • Availability to work any shift between 8:00 AM 11:00 PM EST, Monday through Friday
#TMCA
Vacancy posted 16 days ago
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