Network Service Engineer I

Job Title

About the Role: Work collaboratively with the team and other departments to ensure all fulfilment activities are met within SLA. To embrace increasing customer demand with a positive attitude and collaborative thinking. Assists in troubleshooting customer impacting issues affected by the fulfilment process Provide first level technical ownership and responses for fulfilment activities You Will work with other regions for global process alignment Liaise pro-actively with stakeholders and escalate where necessary to ensure timely resolution in order to achieve customer specific SLA's Review and provide feedback on improving supportability and applicability of workarounds (for both internal and external communities. Train cross functional teams on Network Products and process Technical documentation review including, work instructions, briefings, transitional documentation, checklists etc

Must Have Experience: 3-5 years of Networking experience Preferred to have worked in NOC or similar role Prior experience in intermediate network troubleshooting, routing, switching and load balancing is a plus Telephone based customer support experience a plus Fundamental understanding of Networking