Office Specialist (Urgent Walk-In Clinic)

Office Specialist (Urgent Walk-In Clinic) Job Overview Location/Schedule: This position is located within the urgent walk-in clinic (UWIC) at the Plaza Health Center in SE Portland, OR. The schedule for this position is Monday through Friday, from 2:00 p.m. to 10:30 p.m. Working holidays when the holiday falls on their regularly scheduled workday is part of the standard staffing responsibilities for this position. Position: Office Coordinator Program: Urgent Walk-In Clinic (UWIC) Cascadia’s Mission and Vision: Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. Position Description: The Office Coordinator works as a member of the Administrative Services team and is responsible for supporting the day-to-day administrative operations of the site, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required that the Office Coordinator understand the effects of trauma on health, coping, and other aspects of lives of those we serve. Essential Responsibilities This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position. Management reserves the right to modify, add or remove duties as necessary. Provide supportive environment to clinical and administrative staff and programs. Maintain philosophy, mission, and best practices of Cascadia and associated clinical program. Communicate effectively and provide support to staff, clients and the public by telephone, e-mail and in person. Manage multiple tasks in an office environment; organize and prioritize workload. Provide support for site Vendors. Collaborate with leadership members to maintain and update all staff schedules in the Electronic Health Records system. Provide administrative support for Electronic Health Records functions used by all staff at the site. Assist with tracking client and patient paperwork Provide the team with assistance as needed for knowledge of Cascadia policy and procedures. Track and maintain office supplies needed for the site. May be required to run errands to maintain site supplies. Adhere to mandatory abuse reporting laws and HIPAA requirements. Demonstrate responsibility for the safety of clients, staff and property; possess familiarity with fire regulations and evacuation procedures. Complete on-site OSHA review quarterly in collaboration with Safety department. Coordinate with Information Technology to maintain office equipment. Analyze problems and develop creative solutions. Complete annual employee training requirements on a timely basis as indicated in the licensing requirements for the facility as well as agency requirements. Attend seminars, training and other educational opportunities to develop professional skills and abilities. Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings. Perform other duties as assigned. Provide back-up for the Office Specialist positions as needed. Assist with authorization and enrollment coverage Qualifications Education: High school diploma/GED or equivalent Experience: Five years of work experience in an office setting, insurance or healthcare experience: or demonstrated ability to fulfill the requirements of the position. Specialized Knowledge, Skills and Abilities: Type 50 wpm Proficiency in computer hardware and software at a level to effectively perform the job functions, including entering and retrieving data Familiarity with basic office equipment, i.e., fax machines, printers, copiers Advanced skills with PC systems, including MS Windows, MS Word and MS Excel preferred Sound independent judgement and collaboration skills Other: Ability to commute to various Cascadia sites and community locations as needed. CPR Certification (training provided post-hire). Working Conditions Work is generally performed in a shared work environment. Hours are typically within daytime operating hours. The clinical office setting includes the Front Desk and Reception areas, clinical record areas, and shared offices. Occasional overtime may be necessary. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise and contaminants. Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect costs, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. Physical Demands: The nature of work requires extended periods of sitting and standing. The majority of work is done utilizing a computer and keyboard. The Office Coordinator must have the ability to assist the team in providing safety to all clients and staff in potentially volatile situations. Cascadia is an Equal Opportunity Employer. If you need assistance or an accommodation due to a disability, you may contact us at View phone number on click.appcast.io. This position is represented by a labor union. Benefits We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including: Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year! Medical and Dental Coverage (begins 1st of the month following hire date) VSP Vision Discount Plan 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!) Flexible Spending Account (FSA) (Medical, dependent care, and transportation options) Short-Term Disability, Long-Term Disability, and Life Insurance Paid Bereavement and Jury Duty Leave Length of Service Award Voluntary Life Insurance Supplemental Insurance Student loan forgiveness options Wellness Benefits: Employee Assistance Program (EAP) Bike to Work Reimbursement Discounted Fitness Memberships Trauma Support Team Starting Rate Range in USD ($) $21.90 - $22.56 Cascadia Health is Oregon’s largest community-based behavioral health and substance use treatment services organization. As both a Certified Community Behavioral Health Center (CCBHC) and Federally Qualified Health Center (FQHC), Cascadia provides integrated mental health, substance use treatment, primary care, housing support, crisis intervention, peers wellness, skills training, and more to individuals and families. Our clients can find the care they need through one team and often in one location, regardless of their ability to pay.