Customer Service Representative

Trillium Professional is now seeking a Customer Service Representative to support a large facility in Auburn Hills! Job Duties Daily answer phone, record and distribute work orders Must reach Customer Satisfaction Score > 90 Primary responsibility is answering calls, logging requests, and routing work orders to the appropriate teams Requests come in via phone, system, voicemail, and QR submissions. Role is highly visible and interacts with all levels of the organization Peak workload typically mid-week (Tues–Thurs), with varying daily volume Key Responsibilities Handle incoming service requests (temperature, maintenance, restroom issues, etc.) Maintain accurate logs for tracking and follow-up Support vendor coordination and open order tracking Assist with administrative and facilities‑related tasks during slower periods Work split: Approximately 50% customer service / 50% administrative over the course of the week Weekly Vendor Open Order Report: 100% of notices submitted via email Fuel tracking; order tracking; fuel delivery work orders; goods receipt entering Other work as directed by internal facilities management Pay rate is up to $44.67/hour. Apply now! Qualifications Strong customer service experience (retail, restaurant, call center, etc.) Bachelor’s Degree – degree in engineering, finance, environmental, construction, etc. Candidates actively working toward their degree or recent grads are strongly encouraged This role is positioned as a career stepping stone, with strong potential for internal growth Trillium is an Equal Opportunity Employer. #J-18808-Ljbffr