Program Director

Job Description

Job Description

Canton Mancan Professional Staffing Agency is assisting a growing developmental disabilities (DD) provider in the Canton area seek an experienced Program Director.

This is a full time opportunity, Monday-Friday with flexible business hours. Salary is BOE ($62,000$72,500).

This candidate is committed to delivering high-quality, person-centered residential services and providing strategic operational leadership in addition to assisting organizational infrastructure and consistent performance across our residential program.

This is a hands-on operations leadership position, focused on day-to-day execution, team development, regulatory compliance, process improvement, and operational accountability.

The Program Director will serve as a key internal leader, creating structure and stability while allowing the CEO to focus on organizational priorities and growth. Excellent customer service and communication skills are required with the ability to effectively manage multi-line phone systems, handle high-volume calls, and accurately process customer orders.

Key responsibilities include being the primary internal point of contact for managers and DSPs for operational issues, addressing all employee concerns, DSP complaints, and internal escalations before they reach the CEO as well as leading, coaching and holding residential managers accountable for quality, safety, staffing, and compliance.

This candidate will conduct regular site visits and spot checks, including operational audits.
They will monitor schedules and call-offs as well as staffing patterns; ensuring coverage and use of effective call-off management systems. They are able to work under pressure without becoming overwhelmed and are comfortable making decisions and seeing them through.

Required Qualifications:
Bachelor's Degree
3+ years of leadership/management experience in DD services, residential services, assisted living, behavioral health, or a related field
Verifiable experience with supervising managers or team leads (not just frontline staff)
Strong understanding of residential operations: staffing, scheduling, documentation, compliance, and crisis response
Demonstrated experience creating or enforcing processes, policies, and accountability
Valid drivers license, reliable transportation, and ability to travel regularly between sites

Preferred Qualifications:
Experience as a Residential Director, Program Director, Program Manager, PC, or similar role in DD or human services
Knowledge of Ohio DD regulations and county board/SSA systems
Experience leading through growth, change, or operational turnaround

Mancan Temporary Staffing Employment Agency is hiring!!!
We are the staffing company with a CAN DO ATTITUDE! An EXCITING new job is right around the corner for you! Not only will Mancan find you the perfect position, we also offer an abundance of benefits. When employed through Mancan you are eligible for paid vacations, holiday pay, 401K and medical coverage that includes vision and dental! Our dedicated staff cannot wait to assist you!

** If you are not registered with us, you will need to apply in-person before we will be able to consider you for this position! **

We have convenient hours all week long for you to come in and apply! Our standard application time are Monday through Friday from 9am to 3pm. If these hours do not work for you please contact your local office so we can accommodate a time that works best for you! IF ANYONE CAN, MANCAN!

Mancan Temporary Staffing Employment Agency is located at 1918 Fulton Rd. NW Canton, OH 44709. Please feel free to call us at View phone number on ziprecruiter.com with any questions. Don't forget to bring two forms of government-issued ID and your resume if you have one!

Using Google for jobs? Or searching Jobs Near Me? Call Mancan today View phone number on ziprecruiter.com

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