QA Automation Engineer

QA Automation Engineer

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF's computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff's public safety work. The Project Management Office is seeking QA Automation Engineers to drive the creation of enterprise strategy for test automation and quality management framework. As a key member of the DOF's Solutions Delivery Office, the QA Automation Engineers will be the go-to advocate for test automation across the agency overseeing the development, maintenance, and execution of quality assurance initiatives, including test cases, test scripts, test plans, status reports, traceability matrices, defect analysis, and testing outcomes. Their expertise will support a diverse array of software, from financial systems to AI-powered customer service solutions. These leadership roles will be instrumental in ensuring consistent quality assurance and reliable results across all product initiatives, meeting the operational and customer service demands of DOF while maintaining system infrastructure, data integrity, performance, and availability. Reporting to the Director of Automated Testing & Quality Assurance, the selected candidates' duties and responsibilities will include, but are not limited to following:

• Automate our end-to-end testing capabilities across all applications.
• Leverage developer tools and test automation to transform our software release processes and enable the development teams to get capabilities to customers faster.
• Define, champion quality and testing best practices among business and technology teams.
• Completes all assigned functional, regression, performance, and automation tests of applications within the appropriate timeline.
• Participate in all project-level planning and reviews and approvals sessions, which include business requirements and Application Software Requirements/Design review meetings.
• Create and design the following deliverables: Test Strategy & Test Plan, Detailed Test Cases, Test Scripts, Traceability matrix, test estimates, progress reports for test execution, various defect and statistical data reports, etc.
• Develop test approach based on established standards and the analysis of design documentation and requirements.
• Establish and gain acceptance for Key Results indicated by our development pipeline and automation test frameworks.
• Create and execute test cases, log and assign defects and keep track of the defect status.
• Develop and execute test scripts using tools like Azure, Selenium, Appium and Junit.
• Support user acceptance testing conducted by business partners or end users.
• Prepare detailed reports on testing outcomes and quality metrics.
• Ensure that automated tests are integrated and execute reliably in the CI/CD environment.
• Participate in code review with Dev, QA, and Automation team.
• Crosstrain and mentor other team members on automation framework and scripts development.
• Assist in performance test effort using tools such as LoadRunner, JMeter, etc.
• Using SQL, verify database design and data integrity through backend testing.
• Participate in FIT's System Development Life Cycle (SDLC) process improvement initiatives with the Project Management Office and the Application Development teams to provide gap analysis and recommendations for the resolution of issues.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to the area(s) required by the particular position; or, 2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

- Minimum 8-10 years of experience writing and maintaining automated test scripts to test data quality and system functionality with at least 3-years' experience as a technical lead. - Strong knowledge of agile practices and experience with agile planning tools (e.g., Jira). - Experience in performance test engineering and execution - Experience with Structured Query Language (SQL) and running back-end/database queries for data set-up and verification. - Capability of translating and presenting technical concepts into practical business terms for leaders in both small and large group settings. - Experience with test management tools (e.g., TestRail, XRay, Qtest, Quality Center). - Experience with application security testing is a plus. - Experience in writing SQL (medium to complex) statements to test data mapping & requirements and perform extensive data analysis to identify the defect. - Experience in various testing methodologies, including Agile, Iterative, and Waterfall. Extensive experience in boundary testing, decision table testing, and state transitions testing. - Excellent written and oral communication skills and aptitude for cross-group collaboration. - Track record in improving an organization's data quality through the appropriate choice of error detection, process control and improvement, or process design strategies. - Ability to work in a fast-paced environment includes an aggressive release schedule. - Ability to work on multiple work streams or projects simultaneously. - The ability to interact professionally with a diverse group, executives, managers, and subject matter experts. - Experience conducting performance testing for browser-based systems on PCs and mobile devices. - Capability of translating and presenting technical concepts into practical business terms for leaders in both small and large group settings. - Experience testing fintech and AI products is a strong plus. - Business domain experience in the Financial or municipal government sectors.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.