Customer Service

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary: The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls. Responsibilities: *Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system. Prepares working area for shift, including maintaining supplies such as intake forms and office supplies. *Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate. *Patiently and clearly guides patient through registration process, explaining policies and processes as needed. *Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed. *Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts. *Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed. PARDEE Other information: Required *High school diploma or equivalent required Preferred *Minimum of 1 year prior experience in a medical office or health care setting . *Medical Terminology training or work experience. 03.5140.0045 Job Details Legal Employer: Pardee - UCC Entity: Pardee UNC Health Care Organization Unit: Urgent Care Brevard Work Type: Per Diem Standard Hours Per Week: 6.00 Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: PARDPISGAH Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.