Business Operations Lead

Business Operations Lead Dallas, TX - Hybrid (3x in office/week) About Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Job Overview We're looking for a Business Operations Lead to serve as an operational backbone in the Emerging Markets segment within Client Success. This is a high-impact, cross‑functional role focused on driving execution, data integrity, and coordination across the organization. You'll work closely with Client Success Managers and internal stakeholders to ensure renewals are well‑organized, Salesforce data is accurate, and escalations get the attention they need. What You'll Do Serve as an organizing function for the renewals process, tracking timelines, flagging risks, and ensuring nothing falls through the cracks Pull together analysis, data, and narrative assets to support renewal and retention strategies defined by CSMs, sourcing inputs and assets from across the organization as needed Own project management for complex, multi‑stakeholder initiatives, coordinating timelines, dependencies, and deliverables across Finance, Product, Sales, and other teams to keep renewal strategies and escalations moving forward Support CSMs on non‑standard client requests and escalations that require coordination across multiple internal teams and stakeholders Act as a connective tissue between CS and the broader organization, helping drive alignment and follow‑through on complex initiatives Create and monitor Salesforce reports to identify data gaps and missing or inaccurate data, proactively reaching out to CSMs with reminders and corrections to maintain data integrity across the org What We're Looking For 35 years of experience in operations, business operations, or a CS/account management support role Strong project management skills with experience coordinating across multiple teams and stakeholders Strong familiarity with Salesforce and comfortable building and interpreting reports Exceptional organizational skills with a track record of managing multiple priorities simultaneously Strong communicator who can engage effectively with both frontline team members and senior stakeholders Proactive, detail‑oriented, and comfortable operating in ambiguous situations Benefits Medical Insurance Dental Insurance Vision Insurance Short & Long Term Disability Life Insurance 401k with company match Paid Time Off Paid Parental Leave Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #J-18808-Ljbffr