AWS Sr Product Manager Tech, AWS Support

Product Manager For GenAI-Powered Troubleshooting And Agentic AI OperationsAWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset. Work hard have fun and make history at Amazon Web Services! The AWS Support Team is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do what's best for the business to serve our customers; someone with a true pioneering spirit willing to "get hands dirty" in a start-up environment while being able to optimize delivery against both short and long term goals. The role: You will be responsible for owning and driving GenAI-powered troubleshooting and agentic AI operations capabilities. These are used by AWS's largest enterprise customers and internal Support teams to help customers. You will define the product vision for diagnostic tools for cloud issues tools to simplify cloud operations and tooling to assist with agentic AI operations. You will partner with multiple engineering teams to deliver cohesive experiences across the full agent lifecycle. This spans building deploying governing observing and optimizing agents at scale. Your customers span large regulated enterprises and internal teams. You will work closely with Sales and Account teams to position these capabilities as a strategic differentiator. You will be at the forefront of agentic AI with interactions across AWS's AI/ML security observability and support services. The Team: The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. These products used by AWS customers and the support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard AWS Forums and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.About the teamAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic Qualifications- 3+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a productPreferred Qualifications- Experience in software development