IT Support Technician

Job Description

Job Description

We are looking for an IT Support Technician to support technology operations for a nonprofit educational environment in North Charleston, South Carolina. This Contract position focuses on preparing campus devices and classroom technology for the upcoming school term, while helping staff maintain reliable day-to-day IT functionality. The role is ideal for someone who enjoys hands-on technical work, device readiness, and user support across a fast-paced school setting.

Responsibilities:
• Provide onsite technical assistance for classroom and administrative technology across the campus, supporting staff with hardware, connectivity, and general help desk needs.
• Prepare laptops, tablets, Chromebooks, and other endpoint devices for use by performing imaging, setup, configuration, and deployment activities.
• Conduct seasonal device readiness efforts, including organizing equipment, refreshing classrooms, and ensuring technology is prepared for the next academic cycle.
• Perform light hardware troubleshooting and minor repairs on devices and related equipment to keep systems operational.
• Assist with software maintenance tasks such as applying updates and supporting Windows 11 upgrade efforts where needed.
• Organize and track equipment stored in carts, cabinets, and other designated areas to help maintain accurate device inventory.
• Support classroom technology such as smart boards, projectors, and display screens to ensure they are functional and ready for instruction.
• Work with campus IT leadership and local staff to complete assigned technology projects within the expected 4-6 week timeframe.• Hands-on experience in IT support, help desk, or desktop support roles in a detail-oriented environment.
• Working knowledge of Cisco and Meraki technologies, including basic network-connected device support.
• Experience supporting Apple devices, Mac computers, and Google-based or Chromebook-style classroom technology.
• Familiarity with Microsoft environments, including device setup, software support, and Windows operating systems.
• Understanding of Active Directory and common user or device administration tasks.
• Ability to troubleshoot computer hardware issues and complete basic repair or replacement work.
• Experience with configuration management, device imaging, and large-scale deployment activities.
• Strong organizational skills and the ability to manage multiple classrooms or equipment groups efficiently.