Lobby Ambassador

Lobby Ambassador JLL The Lobby Ambassador serves as the essential first point of contact for employees, visitors, and clients at our Cisco San Jose campus, delivering a premium hospitality experience that reflects JLL's commitment to workplace excellence. This role combines front desk operations, visitor management, and proactive workplace support to create a welcoming, professional environment. You will be responsible for maintaining exceptional service standards, managing daily reception activities, and ensuring every interaction reinforces our dedication to outstanding customer experience. This position plays a critical role in shaping positive first impressions while supporting the operational needs of our client and workplace teams. Greet and welcome employees, guests, vendors, and clients with professionalism and warmth, setting a positive tone for their workplace experience Manage comprehensive visitor registration, check-in/check-out processes, and real-time guest notifications to ensure seamless access and security compliance Maintain an organized, presentation-ready lobby, reception area, and common spaces through routine inspections and proactive housekeeping coordination Handle incoming phone calls, emails, and workplace inquiries efficiently, directing requests to appropriate teams and providing immediate support where possible Support conference room and meeting space operations, including setup coordination, technology assistance, and scheduling support Process workplace service requests including badge issuance, lost and found management, and general office support tasks Coordinate closely with security, facilities, and workplace experience teams to address employee and visitor needs promptly and effectively Maintain accurate daily activity logs, visitor records, and operational reports to support service delivery tracking and compliance requirements Deliver exceptional customer service by anticipating needs, resolving issues proactively, and identifying opportunities to enhance the workplace experience Support special events, executive visits, client meetings, and workplace initiatives as assigned, ensuring flawless execution and hospitality standards Follow all safety, security, and company policies while maintaining confidentiality and exercising sound judgment in sensitive situations High school diploma or equivalent required Minimum 12 years of experience in customer service, hospitality, reception, facilities management, or a related client-facing role Excellent verbal and written communication skills with the ability to engage professionally across all organizational levels Strong interpersonal and problem-solving abilities with a customer-first mindset Demonstrated ability to multitask and prioritize effectively in a dynamic, fast-paced environment Proficient in Microsoft Office Suite and ability to learn workplace management systems Professional appearance, demeanor, and conduct that reflects JLL's brand standards Ability to work independently while contributing effectively as part of a collaborative team Flexibility to support additional Cisco locations within the San Jose campus as business needs require. Associate's or Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field Previous experience working in corporate reception, hospitality, hotels, or integrated facility management settings Familiarity with service level agreements (SLAs) and performance metrics in a facilities or hospitality context Experience with computerized maintenance management systems (CMMS) such as Corrigo Strong attention to detail and organizational skills with proven ability to maintain accurate records Demonstrated passion for delivering exceptional client and employee experiences Ability to handle confidential information with discretion and professionalism Physical ability to sit, stand, and walk for extended periods and occasionally lift up to 25 pounds San Jose, CA (Cisco Building 17 candidate should be willing to support additional Cisco locations within the San Jose campus as business needs require) MondayFriday, 8-hour shifts within business operations hours of 7:00 AM7:30 PM Shift options: 7:00 AM4:00 PM, 8:00 AM5:00 PM, or 10:30 AM7:30 PMSaturday and Sunday off $58,400 annually This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 52,000.00 58,593.60 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. On-site San Jose, CA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay