Experience Design - Infatuation, Senior Associate

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of The Infatuation.

On The Infatuation design team, we create dining experiences people love, helping customers discover great restaurants, plan outings, and get more value from their relationship with Chase (including card benefits, events, travel, lounges, and dining partnerships).

As an Experience Design Senior Associate, you'll design end-to-end customer experiences across The Infatuation's digital products and Chase-connected journeys.  You'll work closely with Product, Engineering, Editorial, and partners across Chase to turn customer needs into clear, usable, and delightful experiences while maintaining the integrity of The Infatuation brand and user trust.

You'll help simplify complex flows, raise the craft of our UI and interaction design, and ensure our experiences are inclusive and accessible for a wide range of customers, from people who don't bank with Chase to highly engaged cardmembers.

Job Responsibilities

• Design user journeys and product experiences across web and mobile, from early concepts through final execution
• Partner with product managers and engineers to define problems, explore solutions, and ship high quality work
• Translate customer insights into flows, wireframes, prototypes, and polished UI that reflects The Infatuation brand
• Create experiences that are inclusive, accessible, and easy to use
• Collaborate across teams (Chase Benefits, Dining, Travel, Lounges, Events) to connect experiences seamlessly
• Contribute to design systems and patterns to help consistency and speed
• Present work clearly, explaining decisions, tradeoffs, and what success looks like

Required qualifications, capabilities, and skills

• Strong experience designing digital products end-to-end (interaction, UI, and systems thinking)
• Ability to simplify complexity and create intuitive flows for our customers
• Highly collaborative, working in cross-functional teams and moving from ambiguity to clear, shippable outcomes
• Solid craft in hierarchy, layout, interaction, and usability, and strong attention to detail
• Working knowledge of accessibility standards and inclusive design practices
• Interest in restaurants, dining culture, and the real-world context of going out to eat

Preferred qualifications, capabilities, and skills

• Experience designing consumer products tied to memberships, benefits, loyalty, or payments
• Experience working with a design system
• Familiarity navigating a larger organization while building a product with its own brand and operating model

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.