Service Manager

Description

POSITION SUMMARY:

The Service Manager is responsible for overseeing service operations to ensure high-quality workmanship, customer satisfaction, and efficient workflow. This role manages service technicians, coordinates service activities, and ensures compliance with company standards, safety requirements, and applicable regulations. The Service Manager plays a key role in maintaining service excellence and supporting operational goals.

Requirements

ESSENTIAL FUNCTIONS

The essential functions listed below represent the primary duties of the position. Duties may vary based on assignment and business needs.

• Manage daily service operations, including scheduling, workflow, and resource allocation
• Supervise, train, and support service technicians to ensure quality, safety, and productivity standards are met
• Ensure repairs, installations, and service work are completed accurately, on time, and in compliance with company and regulatory requirements
• Serve as a point of contact for service-related customer concerns and resolutions
• Monitor service performance metrics and implement process improvements
• Maintain compliance with safety standards, policies, and procedures
• Coordinate with other departments to support operational efficiency and customer satisfaction

REQUIRED QUALIFICATIONS

• High school diploma or equivalent; associate or bachelor’s degree preferred, or equivalent combination of education and experience
• Previous experience in a service, manufacturing, production, or automotive-related environment
• Strong technical, mechanical, or service management skills relevant to mobility or vehicle service operations
• Required certifications or licenses: Valid driver’s license; additional technical certifications as applicable

PREFERRED QUALIFICATIONS

• Previous supervisory or management experience
• Experience in mobility equipment, vehicle upfitting, or automotive service operations
• Familiarity with service management systems and scheduling software

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership and team management skills
• Ability to troubleshoot technical and service-related issues
• Excellent organizational and time-management skills
• Effective communication and customer service abilities

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to stand, walk, bend, and kneel for extended periods
• Ability to lift and move materials up to 50 pounds
• Ability to work safely around machinery, tools, and manufacturing equipment

WORK ENVIRONMENT

Work is performed in an environment that may include exposure to manufacturing equipment, moving mechanical parts, noise, fumes, or varying temperatures, depending on the role.

SAFETY-SENSITIVE POSITION

This position is designated as safety-sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.

DISCLAIMER

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.