IT Field Service Engineer

Abacus Solutions Group

We are built on our shared core values. We are difference makers, passionate about serving. We work hard with integrity and do the right thing. We hire, review, reward, and recognize our teammates based on these characteristics. It is important that you share these values to be part of our team.

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting.

Responsibilities

Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices

Install, troubleshoot, service, and repair personal computers and related software

Support basic network connectivity and hardware issues

Connect devices to existing data networks

Maintain trouble logs and documentation in ticketing systems

Provide in-person and remote support to end users

Perform minor hardware and software repairs

Assist users with proper use of hardware and software

Document daily support activities and resolutions

Collaborate with staff and management regarding system needs and improvements

Requirements

1 to 2 years of hands-on IT support experience in a desktop or field service environment

Strong troubleshooting skills in Windows environments

Experience supporting hardware, software, and peripheral equipment

Ability to communicate clearly with non-technical users

Ability to work independently in an on-site setting

High school diploma or equivalent required

Associate degree or higher preferred

Required Certifications

• Help Desk Institute (HDI) Certification or Service Desk Institute (SDI) Certification
• CompTIA A+
• ITIL v3 Foundation

Plus one of the following:

• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft Certified Solutions Associate (MCSA) Windows 10 and/or Office 365
• AppleCare Mac Technician

Security Requirements

Must be a US Citizen

Must be able to pass a Federal Background Investigation, obtaining and maintaining Public Trust suitability.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.