CashPro Service Product Manager I

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

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At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

At Bank of America, each day brings innovation and opportunity. We are dedicated to turning technology advances into treasury solutions for our clients globally - across all segments and industries. We are looking for highly motivated, self-starters who can advocate for our clients in providing liquidity management, payments and receipts, trade and supply chain finance, FX and commercial card services, by complementing high tech with a personalized touch. Challenge the status quo and influence peers with diverse points of view. Forward thinkers with ability to see what's next in treasury management.  

The success of Bank of America and Global Payment Solutions (GPS) is dependent on the continual enhancement and differentiation in the digital space. CashPro® is Bank of America's flagship banking platform for clients ranging from small businesses to commercial and large corporates conducting business globally.

This position is for a global CashPro Product Manager I who will be a member of the team responsible for supporting existing digital service capabilities as well as delivering new features. This individual must be a team player, exhibiting strong organizational skills with a proven ability to manage multiple high priority tasks for the business with overlapping deadlines. It is equally important to be a clear and concise communicator to effectively message to all levels within an organization as well as being comfortable with public speaking in internal and external engagements.

As a CashPro Service Product Manager, you are responsible for supporting end-to-end ownership of the digital service user experience. This includes current and future roadmap initiatives requiring research and strategic planning. The role will define business requirements for new feature development, oversee feature launch, define/monitor/report on success metrics and drive commercialization. Detailed responsibilities include, but aren't limited to:

Identify and create plans for product development, researching new capabilities, partnering with designers to define the user experience and write the business requirements to share with technology for cost estimation leveraging our agile project management application

Deeply understand CashPro product functionality, marketplace trends, and the competitive landscape, connecting with internal stakeholders around the globe to obtain meaningful insights towards developing products that solve client needs. Leverage data and metrics to inform business decisions, using reports to build business cases for initiatives, define goals and monitor key performance indicators to track feature adoption and success metrics.

• Create and deliver presentations demonstrating CashPro Reporting features as well as cross-train to represent the broader CashPro organization in internal and external forums

• Manage projects end-to-end through the product lifecycle, bringing new capabilities to market managing to timelines and budgets

• Maintain close partnership technology teammates and vendors through the agile development methodology, required governance and compliance approvals, and early risk identification and mitigation of issues

• Support weekend release activity as associated with product launches

• Partner with Commercialization team post-launch to spread awareness and excitement of new solutions and increase adoption and penetration

• Subject Matter Expert for all Service applications, serving as the go-to product contact for internal partners in event of issues/escalations and stakeholder questions

• Serve as an innovation champion and thought leader, identifying new opportunities for product enhancement as well as internal efficiencies and process improvements to help simplify and improve the client experience

• Conduct market research, monitor industry trends, and changes in regulatory requirements to identify necessary product enhancements

Required Skills:

Proactive and Reliable: A motivated self-starter with high attention to detail and ability to effectively manage a workload across competing priorities and stakeholders, working autonomously to deliver against set deadlines.

Inclusive and Inspiring: A team player who values collaboration, celebrating shared success and who actively seeks and appreciates diverse thoughts and backgrounds

Authentic and Passionate: Highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities

Innovative and Curious: Strategic thinker inspired to come up with out-of-the box ideas and solutions, embracing change with a future-forward mindset, and looks to challenge the status quo. Appetite to work through complex challenges and project roadblocks, responding with the appropriate sense of urgency.

Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge.

• Experience with building digital service capabilities

• Strong analytical skills  

• Fluency with AI technology and its applicability with the digital service experience

• Strategic thinker, balanced with tactical execution skills

• Ability to work on cross-functional, global teams across multiple time zones, fostering strong working relationships

• Ability to synthesize multiple inputs from various stakeholders into a cohesive message to drive alignment

• Strong communicator with experience creating and facilitating presentations to educate internal and external audiences across all levels within an organization.

• Comfortable with public speaking, both in virtual and in-person events

• Ability to perform data analysis and define key metrics to measure success. Experience and success working with large, complex data sets, including Microsoft Excel formulas and pivot tables.

• Required to comply with workplace excellence policies pertaining to in-office presence

• A minimum of 5 years of relevant work experience

• Undergraduate degree required. Minimum: BS or BA degree

Desired Skills:

• Background in Global Payments and Treasury Management/Cash Management

• Strong understanding of payments processing lifecycle for major payment types such as ACH, Wires, and Real Time Payments

• Comfortable with analyzing large data sets, using the results to support decision making

• Experience with digitizing service and bank account management features

• Experience with Reporting & Data applications, product management and development, Agile development methodologies and supporting systems

• Knowledge and understanding of Tableau, experience with writing/reading/running SQL queries

Skills:

• Oral Communications

• Prioritization

• Product Management

• Product Marketing and Branding

• User Experience Design

• Presentation Skills

• Process Effectiveness

• Product Design and Development

• Strategic Thinking

• Digital Marketing

• Market Analysis

• Problem Solving

• Project Management

• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week: 

40